Amin Salebhai Sheikh Email & Phone Number

United Arab Emirates

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Write training manuals.• Train computer users.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Ask questions to determine nature of problem.• Walk customer through problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.

Gujarat, India

•Install, upgrade, support and troubleshoot Enterprise Applications hosted onWindows Server 2000/2003/2008• Install, upgrade, support and troubleshoot Enterprise Applications running onMicrosoft Terminal ServicesEnsure desktop computers interconnect seamlessly with diverse systemsincluding associated validation systems, file servers, email servers, applicationservers, and administrative systems• Diagnose and quickly resolve a wide range of Windows applications andnetworking problems to help minimize downtime• Troubleshooting network connectivity in a LAN/WAN environment• Requesting and coordinating vendor support• When the restoration is beyond the scope of the Desktop Support Engineer, theSenior Desktop Support Engineer will escalate the issue/problem to proper tier 3support team member• Develop trends by monitoring and analysing incoming calls, problems and supportrequestsPerforms remedial repairs on computers, laptops, printers and any otherauthorised peripheral equipment• Customize desktop hardware to meet user specifications and site standards• Performs work in compliance within specified warranty requirements• Returns defective equipment/parts to maintenance inventory, documents customerrepairs, maintains and restocks assigned parts inventory to insure proper spareparts levels• Safely package equipment for branches and arrange for the transport of theequipment• Responsible for monitoring, operating, managing, troubleshooting and restoring toservice any terminal service client, personal computers (PC) or notebooks that hasauthorized access to the networkDealing with hardware and application support queries and issues reported to thesupport desk and escalated to the Desktop Support Engineers• Provide user data and application recovery• Use diagnostic tools to troubleshoot problems associated with networkconnectivity, and workstation hardware/software• Works with other IT team members regarding new branch builds and upgrades

Course On Computer Concepts (Ccc), Computer And Information Sciences And Support Services, B

1 Introduction to computer 2. Introduction to GUI Based Operating System 3. Elements of Word Processing 4. Spreadsheets 5. Introduction.

Higher Secondary Education, Secondary Education And Teaching, B

Activities and Societies: Gujarat Secondary and Higher Secondary Education Board sem-1,sem-2,sem-3,sem-4,exam for Standard 12 students.

Education record

Education record