Amir A. Email & Phone Number

Karāchi, Sindh, Pakistan

Pakistan

Sindh, Pakistan

Karachi , Pakistan

Responsible for bringing efficiency to the revenue cycle management and funds disbursement to leverage Pakistan Currency Exchange’s services (e.g. Western Union, Money Gram & Ria), managing client accounts and providing back office support such as setting up protocols and processes in compliance with the State Bank of Pakistan, administrative training and coaching for the front desk staff of 140+ branches. SELECTED CONTRIBUTIONS: CS & Operations — Restructured 15+ branches and organized their layout in compliance with the SBP and highest customer interaction protocols. — Worked extensively with the Development Board on key efforts to serve the under/unbanked customers via inclusion initiatives.— Drove internal staff evaluations and monitored their utilization Marketing & B2B Partnerships:— Worked closely with high end customers, banks, financial services providers, government officials, national regulators, mobile operators and technology companies.— Successfully led the pitch to win the highest revenue account, wrote RFPs and managed the tripartite relationship between the B2B companies and their users.— Led and managed local and regional partnerships.

Pakistan

Managed a regional team of sales, marketing and business development executives and established strategic partnerships with media & e-commerce companies to drive business development with objective of growing in local marketplace (B2B buyers and sellers)SELECTED CONTRIBUTIONS:Marketing:— Led global partnerships & business development accounting for 40% of net revenue. — Developed the strategy and analysis of B2B buyers’ journey mapping to understand the purchase paths, buyer personas, pain points in the journey and content gaps needed to attract new partnershipsBusiness Development and Global Partnerships:— Dual reporting lines to the Country Manager and CEO, sat on the Executive Leadership Team— Built and led a multi-functional team; focused on high revenue customer acquisition & retention— Managed and grew Wahguns Security Services to deliver the YOY revenue growth up-to 18%.

Karāchi, Sindh, Pakistan

Managed air export team while handling international customers & their accounts from Middle East, Far East, Canada, USA, Europe and Australia. Worked primarily in a mix of the Outbound logistics, Business, Customer Services & Operations.SELECTED CONTRIBUTIONS: Air Exports Management:—Managed & handled air export nomination and free hand shipments globally.—Quoted potential and existing clients in bids and RFQs for long-term movement around the globe and securing the same with quoting bottom rates based on competitive buy from carriers. —Ensured all SOPs for international accounts are followed, fulfilled and complied to meticulously, accurately, timely and regularly.—Communicated, coordinated and meeting with carriers to bargain and negotiate for the best possible rates and securing space as per the consignee’s requirement and fullfilling’s consignee SOPs.—Ensured all the custom docs, invoices, debit notes, credit notes and entries into the system as per compliance, policies and SOPs are entered and forwarded accurately and on timely basis. — Proactively work on maintaining accounts receivables and paying account payable within allocated period. Customer Services, Training, Operations & Monitoring Control:—Retained business from high revenue international customers such as GAP Stores, Arcadia, Tesco, Walmart, ASDA, Target Stores, Macys, California Manufacturing Co., Fanatics. Philips, Schlumberger, Suzuki Motors Pakistan, Adidas, Nike, etc.—Hired & Trained the Front end staff, making sure their presentation and customer engagement protocols are in compliance of the swiftest and most efficient company services—Negotiated and closed complex legal and financial deals with partners ranging upwards from PKR 1.5 -3M;—Owned the executive relationship with the partners onboard, building and maintaining relationships with C-suite leaders

Karāchi, Sindh, Pakistan

Worked at Freight Systems for 8 years and handled international customers & their accounts from Middle East, Far East, Canada, USA, Europe and Australia.SELECTED CONTRIBUTIONS: CUSTOMER SERVICES: —Developed a member-get-member strategy for which account managers were able to produce a new stream of leads from existing clients —Developed a comprehensive 2-year training strategy including: Assessment of training needs, developing the training methods, and procedure manuals. OUTBOUND LOGISTICS MANAGEMENT:—Managed and handled all air ,sea , multimodal export nomination shipments globally.—Communicated and coordinated with our cargo partners, agents, Freight systems offices worldwide to quote rates and move shipments for them from Pakistan to the port / airport of destination by the most cost effective ,efficient and prolific means possible.—Generated Air freight invoices and ensuring all the custom docs, invoices, debit notes & credit notes are provided to shippers, destination offices / agents on time.—Managed and moved GOH sea and air containers , hence ensuring timely stuffing and moving of GOH sea containers from one shippers premises to another to complete the stuffing and deliver the container at port in accordance with the cutoff date and time.

Karāchi, Sindh, Pakistan

Explored potential business development opportunities and utilizing these opportunities by selling services to existing and new clients.SELECTED CONTRIBUTIONS:SALES:—Delivered 20% growth in new customer acquisition through holistic channels, and led sales efforts in support of multiple key strategic initiatives, MARKETING & CUSTOMER SERVICES—Managed to Market , sell ,derive and implement the concept of Airwaybill stock provider and acting as the carrier for the non IATA freight forwarder / customer,—Prepared advertisements and presentations and contributing towards marketing campaigns.—Communication with management, agents and customers regarding promotion and marketing activities.—Contributing towards planning strategies to score business from potential clients.—Maintaining a record of customer’s requirements, complaints or any other customer related issues, dealing with, and replying back to customers in accordance.—Assuring quality service to clients, ensuring compliance to customer requirements and determining the most efficient and effective solution to meet those requirements.

Bahrain

Initiated and generated sales leads and worked on developing business and exploring new business opportunities throughout Bahrain and the gulf region with new customers as well as retain , increase and expand business with existing customers. SELECTED CONTRIBUTIONS:SALES: —Managed to re-launch of inter Gulf land transportation movement with lost customers including Bahrain Fibre Glass LLC , Jasim Gardens , Nass Group , Manama Textiles and other companies, Worked on enhancing customer service quality , price positioning, competitive analysis, sales collateral, customer segmentation, retention, and product portfolio re-brandPUBLIC RELATION:—Devised and implemented sales Strategy; presented the recommendations to the directors. —Key member of the cargo team that re established PR with the potential customer companies who were either reluctant to use our service or were lost due to any issues in the past,

Pakistan

Experienced Senior Customer Service Executive with a demonstrated track record of customer service excellence.SELECTED CONTRIBUTIONS OperationsEffective and efficient coordination with customers , airport staff and ground handlers to ensure timely palletization , scanning and uploading of shipments without delays , delivered 40% improvement in efficiency in operations .

Pakistan

Mba, Marketing

Bba (Business & Finance), Business Administration, Management And Operations