Amir Ahammed Email & Phone Number

Dhaka, Bangladesh

- Act as the primary contact for all internal support requests and provide Service Desk support.- Provide exceptional technical support to end-users via various channels, including a ServiceDesk platform, phone, email, and in-person, to resolve hardware, software, and network-related issues promptly.- Troubleshoot Mac, Windows, and Linux software and hardware through various channels such as walk-ups, chat, video conferences, and Jira.- Troubleshoot iPhone, Android devices, iPads… Show more - Act as the primary contact for all internal support requests and provide Service Desk support.- Provide exceptional technical support to end-users via various channels, including a ServiceDesk platform, phone, email, and in-person, to resolve hardware, software, and network-related issues promptly.- Troubleshoot Mac, Windows, and Linux software and hardware through various channels such as walk-ups, chat, video conferences, and Jira.- Troubleshoot iPhone, Android devices, iPads, MiFis, RDK kits, and office IT hardware, including printers.- General network troubleshooting, addressing connectivity issues (Wi-Fi, wired), remote access, and digital authentication.- Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network.- Manage Intune and Apple Business Manager (ABM) for device provisioning and security.- Administer Google Workspace tasks, including user management, email configuration, and security settings.- Triage, assign, resolve, or escalate all incoming tickets to appropriate teams.- Procure, provision, and deploy equipment for end-users, including coordinating with vendors (Dell, CDW, Thresher, Arkphire, etc.).- Manage AV equipment procurement, ticket resolution, and drive solutions through Jira.- Prepare hardware for new hires, ensuring swift deployment and onboarding administration.- Educate new hires on software and technology-related procedures for a seamless onboarding process.- Set up, break down, and transport equipment, such as monitors, for new and existing users on an as-needed basis.- Manage AV tickets and resolve hardware and software issues related to AV setups.Perform break/fix resolution for AV systems and devices.- Examine, design, and implement internal procedures to enhance office operations and IT support efficiency.- Contact and collaborate with software and hardware vendors to resolve technical issues and drive system improvements. Show less

Dhaka, Bangladesh

- Provide first-line technical support to end-users via phone, skype, email, ticket, and in-person interactions.- Diagnose and troubleshoot hardware and software issues across PCs, laptops, MacBooks, printers, and other peripherals.- Assist users with network connectivity and access issues.- Configure and maintain Windows and Linux servers to ensure optimal performance and security.- Install, configure, and manage operating systems (Windows, macOS, Linux).- Configure and… Show more - Provide first-line technical support to end-users via phone, skype, email, ticket, and in-person interactions.- Diagnose and troubleshoot hardware and software issues across PCs, laptops, MacBooks, printers, and other peripherals.- Assist users with network connectivity and access issues.- Configure and maintain Windows and Linux servers to ensure optimal performance and security.- Install, configure, and manage operating systems (Windows, macOS, Linux).- Configure and manage IT infrastructure, including VPNs, VLANs, switches, access points, NVR, access control devices, and detection systems, to ensure secure and efficient network operations.- Implement and manage software licensing to ensure compliance and proper allocation.- Implement and manage data encryption methods to protect sensitive information both in transit and at rest.- Develop and enforce data access controls to ensure only authorized users have access to critical information.- Conduct regular backup tests to verify the integrity and recoverability of data backups.- Create user-friendly guides and documentation to assist with the onboarding process and ongoing user education.- Conduct regular IT security awareness sessions to educate users on recognizing and mitigating security threats such as phishing and malware.- Track and manage IT assets, including computers, servers, networking devices, and peripherals, ensuring accurate inventory records.- Oversee software licenses, including procurement, renewal, and compliance with licensing agreements.- Create and maintain detailed documentation for IT systems, configurations, and procedures to ensure consistency and reliability in operations.- Develop user manuals, troubleshooting guides, and FAQs to assist end-users in resolving common issues independently. Show less

Dhaka, Bangladesh

- Deliver technical support to end users, handling hardware and software issues.- Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.- Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.- Assist users with network connectivity and access issues.- Collaborate with external vendors to address hardware and software issues.- Ensure timely resolution of technical issues to… Show more - Deliver technical support to end users, handling hardware and software issues.- Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.- Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.- Assist users with network connectivity and access issues.- Collaborate with external vendors to address hardware and software issues.- Ensure timely resolution of technical issues to maintain smooth operations.- Configure, and maintain IT infrastructure, including laptops, desktops, network devices, and servers.- Implement system updates, patches, and backups regularly to prevent disruptions.- Manage VMware hypervisor infrastructure for optimal performance of critical servers.- Maintain and troubleshoot network infrastructure, including routers, switches, and firewalls.- Implement security protocols to protect systems from viruses, malware, and unauthorized access.- Ensure compliance with company security policies and industry standards through regular audits and monitoring.- Manage data backup and disaster recovery procedures.- Track IT assets, including hardware, software, and licenses, ensuring accurate inventory management.- Manage procurement and disposal of IT equipment to optimize resource allocation.- Maintain up-to-date documentation on system configurations, troubleshooting procedures, and best practices.- Create and manage a knowledge base to provide users with self-service resources.- Conduct training sessions to improve user proficiency with IT tools and applications.- Offer guidance and best practices for using systems, software, and devices effectively. Show less

Dhaka, Bangladesh

- Provide technical support to clients via phone, email, and ticketing system, diagnosing and troubleshooting software and hardware issues reported by customers.- Install, configure, and troubleshoot ADSL Internet service over the phone and in person.- Ensure timely and accurate recording of customer interactions and issue resolutions in our ticketing system.- Document all troubleshooting steps taken to resolve DSL connectivity issues and customer’s computer network… Show more - Provide technical support to clients via phone, email, and ticketing system, diagnosing and troubleshooting software and hardware issues reported by customers.- Install, configure, and troubleshoot ADSL Internet service over the phone and in person.- Ensure timely and accurate recording of customer interactions and issue resolutions in our ticketing system.- Document all troubleshooting steps taken to resolve DSL connectivity issues and customer’s computer network configurations.- Escalate complicated technical issues to the appropriate internal teams for resolution.- Provide excellent customer service, focusing on client satisfaction and issue resolution. Show less

Dhaka, Bangladesh

- Provide comprehensive technical assistance on IT-related issues, including hardware troubleshooting, network setup, printer operation, and UPS maintenance.- Install, configure, and maintain IT infrastructure, including LANs, IP phones, biometric machines, and CCTV systems.- Manage and support Windows 10/11 environments and related software and applications.- Support audio/visual technology and assist with video conferencing setups.- Maintain accurate records of work performed… Show more - Provide comprehensive technical assistance on IT-related issues, including hardware troubleshooting, network setup, printer operation, and UPS maintenance.- Install, configure, and maintain IT infrastructure, including LANs, IP phones, biometric machines, and CCTV systems.- Manage and support Windows 10/11 environments and related software and applications.- Support audio/visual technology and assist with video conferencing setups.- Maintain accurate records of work performed and ensure clear, effective communication with end users.- Conduct comprehensive training sessions for clients, imparting knowledge on various functionalities, including ticket booking for passengers using the Shohoz web application and other pertinent features. Show less

Bachelor'S Degree, Computer Science And Engineering

Diploma Of Education, Computer Technology