* Experience/profession I have over 12 years of experience in customer services and sales contact centres. Also within those 12 years i have 4 years of a taste of management/team lead positions.My expertise is in delivering great customer service, being a leader and helping drive performance in a sales driven environment. I am passionate about managing performance within a team and helping individuals unlock their true potential in their roles through effective coaching and mentoring while also maintaining a productive team environment. I believe building strong relationships and consistent communication within the business is a key pillar to success. *PersonalI'm a husband and a father to 2 young boys. My time off is spent purely with my wife and kids to maintain a healthy work life and personal balance. I also have a great passion for football.
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Stepping Into ManagementSky Jan 2024 - PresentCurrently a SIM (stepping Into Management) at Sky - which is the first step in the journey to becoming a full time manager. Currently this role consists of looking after teams/ supporting teams and managing team performance and KPI's on a daily/weekly and monthly time frame. Responsible for delivering coaching session to individuals in the team that I have been looking after, helping improve agent performance to the business demands and needs.Not only driving team performance but also building relationships and trust with advisors and seniors.Being responsible for maintaining a consistent and productive approach within the team to deliver the results required to sustain a healthy team performance -
Role ModelSky Apr 2022 - Jan 2024Uddingston, Scotland, United Kingdompart of the 'Role Model' team in sky which consists of setting an example for how to work for sky. Part of a team which is helping new advisors, new starts when they join the business to get a good understanding and help them grow in their journey. Coaching, sharing experiences and learning. Managing their individual levels, helping them see and understand their own weaknesses and strengths through various coaching methods. Then using those methods to improve and setting goals and targets.Helping new starts around various aspects of the business such as time management, sales and customer experience. Also this role includes covering teams when required, getting a feel of the responsibilities required as a leader. Helping and managing teams meet their KPI and sales targets.
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Customer Service AgentSky Dec 2016 - Apr 2022Being on the phones full time and delivering excellent customer service to customers and upselling all the amazing products sky have to offer. Speaking to 100s of different customers on a monthly basis, dealing with many call types, customer types and all the challenges they bring. Working together as a team to meet our individual and collective targets.Making sure I do my level best and beyond to hit achieve my sales targets and performance indicators, which in return has a massive positive impact on myself, the business and the customer.
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Team Leader SecondmentAviva Jul 2016 - Nov 2016Glasgow, Scotland, United KingdomStep up role into management for half a year, was in charge of a team of 8 advisors. Key responsibilities in the role were improving team performance and managing KPI's on a daily basis. Coaching and mentoring advisors to help reach their maximum potential. -
Customer Service AgentAviva Jan 2016 - Jul 2016Glasgow, Scotland, United KingdomRole consisted taking inbound calls to help customers with anything insurance related. setting up new accounts, cancelling and retaining customers while upsetting additional products business has to offer
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Customer Service AgentBt Group Jun 2013 - Oct 2015Glasgow City, Scotland, United Kingdom
Frequently Asked Questions about Amir Ashraf
What company does Amir Ashraf work for?
Amir Ashraf works for Sky
What is Amir Ashraf's role at the current company?
Amir Ashraf's current role is Stepping Into Management- Sky.
Who are Amir Ashraf's colleagues?
Amir Ashraf's colleagues are Alexandra Alvarado, Luana Natalia, Patricia Hislop, Victoria Drummond, Levent Sürme, Faisal Raja, Jet Thomas.
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