Amir Chitsaz Email & Phone Number

Calgary, Alberta, Canada

• Assisting customers with making payments, product selection, ordering, billing, returns, exchanges and technical support• Developing strong relationships with customers by providing personalized assistance and support• Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service

Tehran, Tehran Province, Iran

• Created detailed project plans outlining timelines, milestones, deliverables, resource management, risk management, budgeting, policies, and procedures • Implemented new schema for eco-system of ETC based on emerging technologies and best practices to make recommendations for performance improvements• Improved security and performance of online business process services for B2B third parties • Actively performed software debugging in production, development, and testing phases… Show more • Created detailed project plans outlining timelines, milestones, deliverables, resource management, risk management, budgeting, policies, and procedures • Implemented new schema for eco-system of ETC based on emerging technologies and best practices to make recommendations for performance improvements• Improved security and performance of online business process services for B2B third parties • Actively performed software debugging in production, development, and testing phases • Effectively reported and communicated progress updates to senior leadership teams• Financial audit of the settlement process against third-party clearing reports Show less

Tehran, Tehran Province, Iran

• Successfully redesigned systems infrastructure (Servers and Zones) to reliably enable 24/7 business operations developed from designed cross departments project plan• Comprehensively researched hardware emerging technologies and implemented F5 solution and Docker Container for load balancing and efficiently managing online traffic • Restructured the design of database tables and archiving methods to enhance database performance and speed based on implemented detailed change management… Show more • Successfully redesigned systems infrastructure (Servers and Zones) to reliably enable 24/7 business operations developed from designed cross departments project plan• Comprehensively researched hardware emerging technologies and implemented F5 solution and Docker Container for load balancing and efficiently managing online traffic • Restructured the design of database tables and archiving methods to enhance database performance and speed based on implemented detailed change management plans• Built web-services to setup secure communication among various internal bank services such as Core Banking System and Card Payment System• Improved the design of internal system transaction flows on the accounting module core Show less

Tehran, Tehran Province, Iran

• Provided requirements analysis and feasibility studies to Implement project plans for new functionalities or needed changes based on organization's standards.• Successfully expanded core system functionalities by developing critical Oracle PL/SQL packages• Provided technical support for various banking system, card payment system, and card printing project in branches • Performed data analytics to develop fraud monitoring based on customer behaviors• Gained extensive knowledge… Show more • Provided requirements analysis and feasibility studies to Implement project plans for new functionalities or needed changes based on organization's standards.• Successfully expanded core system functionalities by developing critical Oracle PL/SQL packages• Provided technical support for various banking system, card payment system, and card printing project in branches • Performed data analytics to develop fraud monitoring based on customer behaviors• Gained extensive knowledge and experience in financial transactions standards such as ISO8583 Show less

Tehran, Tehran Province, Iran

• Managed a team of six specialists for day-to-day operation of card payment systems, including cards, accounts, clients and Front-Office modules• Reliably administered card products and credit account profiles using HPS Power Card and Card Payment Switch• Performed authorization and transaction management for debit and credit cards• Effectively customized system modules upon reports and change management plans• Provided consultation and preparing project charter and business… Show more • Managed a team of six specialists for day-to-day operation of card payment systems, including cards, accounts, clients and Front-Office modules• Reliably administered card products and credit account profiles using HPS Power Card and Card Payment Switch• Performed authorization and transaction management for debit and credit cards• Effectively customized system modules upon reports and change management plans• Provided consultation and preparing project charter and business case documents for development teams implementing new modules and customizing different banking products and services• Financial reconciliation in end-of-day settlements between the national and interbank payment networks and MASKAN Bank card transactions reports within the core banking system Show less

Tehran, Tehran Province, Iran

• Installed new ATMs in accordance with organization's standards and project plans• Regularly monitored, tracked, and reported on the status of all ATM machines in assigned area• Performed regular software updates for ATM machines according to established procedures• Developed comprehensive preventative maintenance plans for ATMs to improve reliability and minimize downtime• Analyzed data from various sources, such as customer feedback surveys and competitor analysis reports, to… Show more • Installed new ATMs in accordance with organization's standards and project plans• Regularly monitored, tracked, and reported on the status of all ATM machines in assigned area• Performed regular software updates for ATM machines according to established procedures• Developed comprehensive preventative maintenance plans for ATMs to improve reliability and minimize downtime• Analyzed data from various sources, such as customer feedback surveys and competitor analysis reports, to make recommendations on ATM service improvements align with change management procedures• Reported all phases of installations and maintenances to project manager• Financial discrepancy between ATM transaction records and the central system's financial data at the close of the business day Show less

Tehran, Tehran Province, Iran

• Assessed customer needs to determine appropriate technology solutions• Assembled computer systems, components and peripherals according to customer requirements and specifications• Performed installation of hardware components, such as printers, scanners, and etc.• Installed operating system software, applications, and performance optimization• Provided technical support to customers by troubleshooting hardware and software issues

Bachelor Of Engineering - Be, E-Commerce/Electronic Commerce, A

Associate'S Degree, Software Engineering