Real Estate Solutions – Brokerage Services My Responsibilities :• Marketing and sales for different real estate projects and/or individuals’ properties.• Providing suitable investment alternatives to companies and individuals based on their financial capabilities.• Contacting companies specialized in real estate to provide a wide range of alternatives to the investor.• Contacting companies that need real estate services and preparing offers accordingly.• Managing the sales team and monitoring daily activities through daily reports to identify hot leads.• Contacting clients and finalising lease contracts for required services.• Supervising on administrative activities and secretarial work of the company.• Follow up on concluded deals, specially the long term payment commitments.

The Company is working in Pay TV and Entertainment Channels. My Responsibilities :• To deliver strong CRM business performance through supervision of the teams.• Responsible for the over all performance of the department, achieving specific target, service and operational process.• Providing powerful tactical supervision• Driving business direction- Bring CRM mission, brand and strategy to his/her people.- Working with team leaders to achieve churn/welcome call targets through daily activity and provide feedback thereon.- Implement and monitor the operational management guidelines for the department.- Responsible for the handling and resolving all the customers complain and escalating to responsible departments with agreed procedures. • Driving teams activities- Receiving the data daily, weekly and monthly and split it to the team leaders according to the productivity and project’s plan.- Facilitate the work flow by handling any off board tasks and contacting the other departments to solve the crisscross work. - Monitoring the weekly appraisals and discuss it with the team leaders.- Handling the escalated cases in order to deliver customer’s high satisfaction.- Develop and ensure agent’s performance development through balancing the production and the targets. - Arrange one on one weekly meeting with each team leader and weekly meeting too with each team- Prepare monthly appraisal for each team leader based on the weekly reporting and monitoring procedures.- Collect daily, weekly and monthly reports from each team leader covering the whole managed cases through the team and come up with the final monthly reports.- Daily, weekly and monthly overall targets evaluation in order to push the team’s production forward without affecting the provided service level.

The company is a major life and non-life insurance company in the world. My Responsibilities :• Leading team and developed the sales activities In which I had to Fined out the financial needs of the clients.• Work up financial solutions including providing life insurance and asset management Based on the clients needs.• Handle all objections that may rise upon him.• All after sales services & Follow up activities.• Preparing reports and communicates with other departments.

The Company is member of Smart Group for Sales and Rent Vehicles.My Responsibilities :• Implement appropriate system for the business. • Handle customer complains to avoid problems repeatedly. • Monitoring competitor's products, Rates & programs. • Target potential clients & markets and good communication links with them. • Prepare long term offers for companies. • Data Entry & analysis.

International Communications, Fax, Translation, Recruitment, Real Estate, Car Rental, Mobiles Services, Computer Services, Typing, Collecting & Upgrading, Maintenance, Installing Software, Internet Service & Courses.