Amir Diab Email & Phone Number

Dxb - Dubai International Airport

As an IT Support Executive at Emaratech, I am responsible for supporting the systems of the General Directorate of Residency and Foreigners Affairs (GDRFA) at DXB Dubai Airport. Emaratech, owned by the Investment Corporation of Dubai, is the leading technology and management consulting company in the Arab World, offering high-end market strategies, online solutions, and advanced business information technology services for private and public sectors.In my role, I ensure the smooth operation and availability of critical GDRFA systems, directly impacting border access and control processes. My responsibilities include troubleshooting hardware and software issues, providing real-time technical support, and maintaining the reliability and security of the GDRFA’s IT infrastructure. I work closely with cross-functional teams to implement updates, optimize system performance, and support the mission-critical services that facilitate the management of residency and foreigners' affairs in Dubai.https://www.gdrfad.gov.ae/en

Dubai, United Arab Emirates

Joining Emtilak Inc. as a Senior Information Technology Specialist, I bring a wealth of experience in managing IT departments, corporate communications, and customer relationship management. Specializing in Systems and Projects Management, I have a proven track record of leveraging technology to drive operational efficiency, enhance security, and deliver exceptional value.Key Focus Areas:IT Department Management: Ensuring seamless functionality and optimal performance across systems.Corporate Communications: Crafting strategies to promote transparency and alignment with organizational goals.MT5 Administration: Optimizing trading platforms to deliver a seamless user experience and drive business growth. I supervised platform implementation, hosting on Azure servers, and intercontinental linking.Systems Management: Ensuring reliability, scalability, and security in IT infrastructure.Project Management: Leading projects from inception to completion, exceeding stakeholder expectations.Security Management: Implementing robust measures to safeguard data and assets.Vendor Management: Maintaining partnerships, negotiating contracts, and driving value through procurement.Microsoft Azure & B2B Integration: Leveraging technology to streamline operations and drive innovation.Documentation & Database Management: Ensuring accuracy, accessibility, and compliance with regulatory requirements.Email Hosting: Managing email hosting solutions for reliable and secure communication.VPS Management: Overseeing Virtual Private Server environments for optimized performance and security.Web Hosting: Providing robust web hosting solutions to support online presence.ERP & CRM Management: Implementing and managing ERP and CRM systems to streamline processes and improve customer interactions.Problem Solving: Applying analytical skills to identify issues, develop solutions, and enhance system performance.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

As a Senior Information Technology Specialist at StonxFX Commercial Broker, I bring extensive experience in managing IT departments, corporate communications, vendor management, and implementing cutting-edge technologies to drive efficiency and innovation.Key Focus Areas:IT Department Management: Spearheading the strategic direction and day-to-day operations of the IT department, ensuring seamless functionality and optimal performance across all systems and processes.Corporate Communications: Crafting clear and effective communication strategies to promote transparency and alignment with organizational goals, fostering a culture of collaboration and engagement.Vendor Management: Establishing and maintaining strong partnerships with technology vendors, negotiating contracts, and driving value through strategic procurement initiatives.CCTV & Network Monitoring: Implementing robust surveillance systems and network monitoring solutions to ensure the security and integrity of our digital assets.Technology Integration: Introducing and integrating new technologies to enhance operational efficiency and improve business outcomes, staying ahead of industry trends and driving innovation within the organization.Email & Web Hosting Management: Overseeing email and web hosting infrastructure to ensure reliability, security, and scalability, optimizing performance and user experience.Documentation: Maintaining comprehensive documentation of IT processes, procedures, and configurations, facilitating knowledge transfer, and ensuring compliance with regulatory requirements.Active Directory (AD) & Group Policy Objects (GPO): Serving as an expert in AD and GPO management, configuring and maintaining user accounts, permissions, and security policies to ensure a secure and efficient IT environment.

New Cairo, Cairo, Egypt

BPM Indexing Team Member | Driving InnovationAs a BPM Indexing team member, I had the privilege of being at the forefront of driving innovation and efficiency within our organization. Key Highlights:Innovative Solutions: Thriving in an environment that inspires innovation, I embraced challenges as opportunities to explore creative solutions. Leveraging cutting-edge technologies and methodologies, I spearheaded initiatives to streamline workflows and maximize operational effectiveness.Collaborative Spirit: Working closely with cross-functional teams, I fostered a culture of collaboration and knowledge sharing. By engaging stakeholders and leveraging diverse perspectives, I facilitated the development of robust indexing strategies that met the evolving needs of our organization.Continuous Improvement: Committed to excellence, I continuously sought out opportunities for improvement and refinement. Whether through process optimization, automation, or the implementation of best practices, I remained dedicated to driving tangible results that propelled our team and organization forward.Passion for Impact:Being part of the BPM Indexing team was not just a role for me – it was a source of fulfillment and joy. I found immense satisfaction in the knowledge that my contributions were instrumental in shaping the future of our organization, driving efficiency, and fostering a culture of innovation.Joining Forces for Success:As I reflect on my time as a BPM Indexing team member, I am reminded of the power of collaboration, the thrill of innovation, and the satisfaction of making a meaningful impact. I am excited to continue my journey, leveraging my experience and passion for innovation to drive success and inspire positive change wherever I go.

Cairo, Egypt

During my internship at Integrated Diagnostics Holdings (IDH), I developed skills in IT service management and Windows Server. I provided 2nd line IT support and technical assistance while collaborating effectively with the team to resolve issues and maintain smooth IT operations.

Cairo, Egypt

Here's a concise description of your internship:---**Information Technology Help Desk Intern at Uber** *June 2019 - September 2019 | Cairo, Egypt*Provided first-line technical support to Uber Egypt employees, addressing hardware, software, and network-related issues. Utilized troubleshooting skills to promptly resolve IT issues, ensuring minimal disruption to productivity.Key Responsibilities:- Provided first-line technical support to Uber Egypt employees, addressing hardware, software, and network-related issues.- Utilized troubleshooting skills to promptly resolve IT issues, ensuring minimal disruption to productivity.- Delivered exceptional customer service by offering clear instructions tailored to individual user needs.- Collaborated with cross-functional teams, fostering knowledge sharing and teamwork.- Contributed to the development of knowledge base articles for user empowerment and efficiency.Key Achievements:- Successfully resolved high volumes of IT support tickets within SLAs, enhancing overall employee satisfaction and productivity.- Implemented proactive measures to reduce recurring IT incidents, improving system reliability.- Recognized for dedication, professionalism, and effective communication skills.

El Maadi, Cairo, Egypt

During my internship at Raya Information Technology, I gained hands-on experience in network monitoring tools, telecommunications, and IT infrastructure. I provided technical support and honed my problem-solving skills, contributing to the efficient operation of the IT systems.