- Led a multi-functional division covering IT Network, Network/Apps Security, and SOC, overseeing cross-functional teams to ensure optimal security performance.- Directed corporate network security across multiple data centers and disaster recovery sites, optimizing secure services for both enterprise and consumer segments.- Designed and implemented key performance indicators (KPIs) to drive alignment across management and technical teams, resulting in a 60% improvement in operational efficiency.- Architected, secured, and managed complex customer solutions, including highly sensitive projects like Gov Cloud, enhancing security and operational efficiency by 30%.- Boosted customer satisfaction through strategic vendor management and proactive service improvements.- Generated executive-level reports, dashboards, and presentations to enhance decision-making, reducing report turnaround time.- Directed IT security across network and systems, ensuring compliance with ISO 20K, PCI-DSS, and regulatory standards, achieving improvement in security benchmarks.- Established an incident response committee, accelerating response times and enhancing team readiness.- Achieved a reduction in security operation costs through strategic optimization initiatives and cost-effective resource allocation.

Orchestrated daily security operations and strategic planning, enhancing security response times and improving operational efficiency. - Designed and implemented scalable network security solutions, preparing infrastructure for future demands and achieving increase in operational resilience. - Led large-scale national projects, ensuring timely delivery through effective resource allocation and conflict resolution, resulting in successful project completion ahead of schedule. - Installed, supported, and maintained a multi-vendor security infrastructure, ensuring system reliability and reducing incident occurrences through adherence to industry best practices. - Coordinated planned outages, maintenance, and disaster recovery (DR) scenarios, reducing unplanned downtime.- Ensured SLA fulfillment across incidents and requests, achieving improvement in response times and customer satisfaction by 50%.- Optimized OPEX and CAPEX budgets, achieving a reduction through strategic vendor negotiations and cost-effective SLAs.- Developed and mentored a cross-functional team, enhancing technical proficiency and achieving an improvement in team performance through targeted training and skill development initiatives.- Leveraged Service Management Suite (NA, NNMi) to improve KPI tracking and team visibility, resulting in an enhancement in operational transparency and efficiency.

- Coordinated end-to-end infrastructure implementation, achieving seamless configuration and improving system stability.- Spearheaded data center setups and migrations, aligning with business needs and enhancing infrastructure scalability.- Developed and maintained robust network security infrastructure, managing routers, switches, and firewalls to enhance network resilience.- Enhanced system performance through strategic upgrades and maintenance, improving uptime and reducing troubleshooting frequency. - Delivered critical networking and security expertise to IT Operations, resulting in improved response times increase in team efficiency. - Collaborated with program management to define and implement customized network solutions, ensuring alignment with user needs and boosting user satisfaction by 60%.- Standardized policy implementation, achieving consistent operational performance and reducing procedural errors.- Evaluated and recommended network and security solutions, optimizing system performance and reducing downtime through strategic selection.

- Led network and security team operations, achieving reduction in network issues and improved system uptime. - Developed and audited comprehensive enterprise security policies, reducing security incidents through proactive testing. - Enhanced network performance and availability through rigorous testing, achieving an increase in system reliability. - Monitored and optimized WAN communication lines, improving connectivity and reducing latency issues. - Conducted ongoing IT infrastructure reviews, ensuring alignment with business needs and improving system efficiency.- Provided technical guidance to the network and security team, increasing troubleshooting efficiency.- Ensured policy compliance within IT, reducing non-compliance incidents and enhancing process integrity. - Negotiated vendor contracts for device purchases and license renewals, saving in operational costs. - Optimized QoS and bandwidth management for critical traffic, improving network efficiency.- Collaborated with department heads to align with business needs.

- Led the implementation and integration of networking, and security solutions, ensuring 99.9% uptime.- Enhanced network resilience by streamlining troubleshooting processes and improving response times.- Trained team members on security best practices, increasing team efficiency and reducing incidents.

- Configuring Cisco Routers and from factory default to full operating.- Managed deployment and testing of new networking solutions, improving performance.- Supervised a cross-functional team, ensuring timely execution of installations and system upgrades.- Delivered technical training, boosting team readiness and reducing configuration errors.