- Manage a portfolio of sellers with different performance levels- Familiarise with tools and solutions offered by Lazada to sellers, with the focus of helping sellers understand and utilise relevant tools that improves their business performance- Analyse sellers’ business performance to support sellers with insights and relevant practices to improve business performance. This includes understanding trends on seller’s performance, best practices of sellers on Lazada, and advise… Show more - Manage a portfolio of sellers with different performance levels- Familiarise with tools and solutions offered by Lazada to sellers, with the focus of helping sellers understand and utilise relevant tools that improves their business performance- Analyse sellers’ business performance to support sellers with insights and relevant practices to improve business performance. This includes understanding trends on seller’s performance, best practices of sellers on Lazada, and advise sellers.- Actively engage with sellers on a daily basis to support on their plans, and resolve relevant issues that are raised by sellers- Provide positive consultation experience with:a) Friendly and professional support during calls & conversationsb) Accountability & Ownership – responding to sellers promptlyc) Adjusting to the sellers’ pace and needsd) Escalating matters to promptly resolve seller issues- Active participation in weekly and monthly business reviews.- Familiarise with e-commerce knowledge and market trends to devise business strategies for sellers under assigned portfolio of sellers Show less

● Engaged with customers by assisting and recommending product purchases.● Arranging for packing and delivery.● Attending complaints.● Resolve customers’ complaints, guide them, and provide relevant information.● Track transactions on the balance sheets and report any discrepancies. ● Issues receipts, refunds, changes, or tickets.