Amir Gharavi Email & Phone Number

Seattle, Wa, Us

• Lead the configuration, troubleshooting, and implementation of Oracle Micros Simphony(POS) and Reporting & Analytics systems.• Provide technical support for financial transactions, including Starbucks Rewards Card and Mobile Ordering, addressing data discrepancies and sales verification issues.• Collaborate closely with Product, Engineering, Data Management, and Customer Success teams to deploy systems that are scalable, resilient, and high-performing.• Document and develop knowledge base articles to support product issues and enhance team efficiency.

Austin, Texas, Us

•Spearheaded the creation and execution of test cases/scripts for manual and automated testing within an Agile framework.•Analyzed test results, identified areas for improvement, and recommended corrective actions to enhance product quality.•Played a key role in scrum teams, contributing to the successful delivery of solutions that met both technical and business requirements.

Austin, Texas, Us

• Troubleshot and resolved software issues to maintain operational efficiency for Oracle Point of Sale - Simphony systems.• Leveraged SQL and Postman to analyze processes, systems, and databases, providing recommendations for development and simplification.• Gathered and documented business requirements and facilitated system training sessions.• Led, coached, and mentored junior analysts, fostering a collaborative and growth-oriented environment.

Austin, Texas, Us

• Provided real-time guidance and resolution for a wide range of technical and non-technical issues related to Simphony POS systems and Oracle Hospitality Reporting & Analytics.• Managed open service requests, implemented fixes, and meticulously documented details in real-time.• Coordinated communication with third-party technical vendors and internal teams for planned events, outages, and system updates.

• Managed the installation, configuration, and maintenance of all desktop, laptop, network, and software systems for office users.• Directed the procurement of all IT-related equipment and managed asset inventory.• Provided comprehensive training for users on various software applications and IT systems.• Designed and developed the company’s website, enhancing online presence and user engagement.

Gaithersburg, Md, Us

•Configured and troubleshooted computers, servers, and printers, ensuring minimal downtime and operational disruptions.•Assisted with the setup and configuration of software applications, enhancing system usability and performance.•Managed inventory activities, including monitoring, ordering, and stocking of essential IT supplies.

•Composed, typed and proofread correspondence, answered emails and telephone calls, scheduled meetings, arranged tickler files and made travel arrangements•Maintained accurate personnel records for new and existing employees•Cataloged and managed department records and files for prompt and efficient retrieval.•Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.•Participated in marketing, outreach and other visibility efforts.

•Tracked and reported defects•Actively participated in all aspects of testing, including functional, regression, load and system testing•Worked closely with development engineers to assist with problem investigation and resolution•Interacted with business users and gains the knowledge of the requirements process

Master Of Science (M.Sc.), Computer Science

Bachelor Of Science (B.Sc.), Computer Software Engineering