Amir Gharavi work email
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Amir Gharavi personal email
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• Over 6 years of experience in systems analysis, configuration, and implementation for enterprise- level POS systems, specializing in Oracle Micros Simphony and Reporting & Analytics.• Proven ability to translate complex functional requirements into efficient technology solutions, utilizing APIs and SQL for troubleshooting and system optimization.• Strong technical support background, addressing data integrity and performance issues for high- traffic financial transactions, including mobile ordering and reward systems.• Skilled in collaborating with cross-functional teams (Product, Engineering, Data Management) to deliver scalable, resilient, and high-performance technology solutions.• Experienced in leading system upgrades, problem-solving, and documenting knowledge base articles to enhance operational efficiency.• Certified Professional Scrum Master (PSM I), with hands-on experience in Agile frameworks, project management, and quality assurance practices.• Expertise in tools like JIRA, Splunk, Postman API, and ServiceNow, and proficient in Python, SQL, and Oracle databases.
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System Analyst IiStarbucks Apr 2022 - PresentSeattle, Wa, Us• Lead the configuration, troubleshooting, and implementation of Oracle Micros Simphony(POS) and Reporting & Analytics systems.• Provide technical support for financial transactions, including Starbucks Rewards Card and Mobile Ordering, addressing data discrepancies and sales verification issues.• Collaborate closely with Product, Engineering, Data Management, and Customer Success teams to deploy systems that are scalable, resilient, and high-performing.• Document and develop knowledge base articles to support product issues and enhance team efficiency. -
Software Qa Analyst - PosOracle Jun 2022 - Dec 2022Austin, Texas, Us•Spearheaded the creation and execution of test cases/scripts for manual and automated testing within an Agile framework.•Analyzed test results, identified areas for improvement, and recommended corrective actions to enhance product quality.•Played a key role in scrum teams, contributing to the successful delivery of solutions that met both technical and business requirements. -
System Analyst IiOracle May 2020 - May 2022Austin, Texas, Us• Troubleshot and resolved software issues to maintain operational efficiency for Oracle Point of Sale - Simphony systems.• Leveraged SQL and Postman to analyze processes, systems, and databases, providing recommendations for development and simplification.• Gathered and documented business requirements and facilitated system training sessions.• Led, coached, and mentored junior analysts, fostering a collaborative and growth-oriented environment.
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System AnalystOracle May 2018 - May 2020Austin, Texas, Us• Provided real-time guidance and resolution for a wide range of technical and non-technical issues related to Simphony POS systems and Oracle Hospitality Reporting & Analytics.• Managed open service requests, implemented fixes, and meticulously documented details in real-time.• Coordinated communication with third-party technical vendors and internal teams for planned events, outages, and system updates.
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It ManagerMgv Consulting Structural Engineers Apr 2015 - May 2018• Managed the installation, configuration, and maintenance of all desktop, laptop, network, and software systems for office users.• Directed the procurement of all IT-related equipment and managed asset inventory.• Provided comprehensive training for users on various software applications and IT systems.• Designed and developed the company’s website, enhancing online presence and user engagement. -
It ManagerGogreenow Apr 2014 - Apr 2015Gaithersburg, Md, Us•Configured and troubleshooted computers, servers, and printers, ensuring minimal downtime and operational disruptions.•Assisted with the setup and configuration of software applications, enhancing system usability and performance.•Managed inventory activities, including monitoring, ordering, and stocking of essential IT supplies. -
Office ManagerRoyal Plastic Azar Sep 2006 - May 2009•Composed, typed and proofread correspondence, answered emails and telephone calls, scheduled meetings, arranged tickler files and made travel arrangements•Maintained accurate personnel records for new and existing employees•Cataloged and managed department records and files for prompt and efficient retrieval.•Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.•Participated in marketing, outreach and other visibility efforts.
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Software Quality Assurance - InternshipAzar Pishgam Pardaz Co May 2008 - Aug 2008•Tracked and reported defects•Actively participated in all aspects of testing, including functional, regression, load and system testing•Worked closely with development engineers to assist with problem investigation and resolution•Interacted with business users and gains the knowledge of the requirements process
Amir Gharavi Skills
Amir Gharavi Education Details
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The George Washington UniversityComputer Science -
Islamic Azad UniversityComputer Software Engineering
Frequently Asked Questions about Amir Gharavi
What company does Amir Gharavi work for?
Amir Gharavi works for Starbucks
What is Amir Gharavi's role at the current company?
Amir Gharavi's current role is System Analyst II @ Starbucks.
What is Amir Gharavi's email address?
Amir Gharavi's email address is am****@****cle.com
What schools did Amir Gharavi attend?
Amir Gharavi attended The George Washington University, Islamic Azad University.
What are some of Amir Gharavi's interests?
Amir Gharavi has interest in Politics.
What skills is Amir Gharavi known for?
Amir Gharavi has skills like Human Computer Interaction, Operating Systems, Mobile Health, Customer Service, Mobile Applications, Computer Networking, Mac Os, Embedded Systems, Microsoft Office, Sql, Html, C++.
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