Amir Hassan is a Director at Afiniti, the world's leading provider of AI-based call routing solutions using big data analytics. He has over 25 years of intensive hands-on experience in technology services management for round-the-clock IT environments across various countries and industries.He is currently responsible for implementing the SRE (Site Reliability Engineering) principles to improve the operations, product and service delivery at afiniti as part of operational excellence.To his credentials he has successfully set up and managed the afiniti's Global Command Center and production support operations across four continents as well as visioning and delivering the Managed IT Services portfolio to generate additional revenues for Ibex Pakistan along with managing their Global IT Support organization . His core competencies include IT Support Operations, Project Management, Client Services, Remote Helpdesk Management, Business Process Reengineering, and Offshoring. He is passionate about delivering high-quality IT services that enable business growth and customer satisfaction. He holds an MBA in marketing from University of Abertay, Dundee, Scotland, and a certification in Afiniti Sales Essentials.