Mechanical Design Division in the Engineering and Architecture Department

• Streamlined requirements traceability process for the development of an enterprise asset management implementation of IBM Maximo using Microsoft Azure DevOps and Visio process flowcharts. End goal was to increase transparency across many stakeholder groups and eliminate organizational silos to reduce operational risk and overhead.• Implemented RAPID (Recommend, Agree, Perform, Input, Decide) decision making and RACI (Responsible, Accountable, Consulted, Informed) assignment frameworks to clarify roles and responsibilities of business processes.• Learned software development lifecycle characteristics, agile development, sprints, Kanban boards, epics, features, stories, etc.• Developed an understanding of best practice asset management principles to optimize for maximum value at minimum cost.• Made connections with individuals in other departments of the agency to learn about current and future sustainability initiatives.• Toured facilities including the construction of Newark Airport Terminal A, New Jersey Marine Terminal, and PATH maintenance.

• Responsible for leading, training, and evaluating new hires and existing employees to support professional growth plan. Gaining insight in leadership, communication, and conflict resolution at professional development programs.• Duties include answering incoming calls, troubleshooting issues, updating tickets with technical steps taken in Cherwell, imaging computers with Symantec Ghost, running hardware diagnostics, and completing data backups.• Attend weekly meetings with supervisor to receive updates, reflect, and provide input for policy improvements. Updated internal documentation with detailed operational changes as needed.

• Held a receptionist position answering calls, taking in walk-in visitors, and creating tickets inside of Cherwell.• Formed ability to back up, diagnose, and image customer machines.• Communicated effectively with all team members at various levels in the organization.

Departments: Research and Development, Quality Assurance• Actively qualifying new chemical cycling test procedures in order to correlate with real world consumer usage.• Studied various accelerated life testing models. Expected to analyze them in Minitab statistical software.• Drafted and expected to publish technical documentation in Arena product lifecycle management system.• Made improvements to experimental test fixtures used with Instron Low Force Universal Testing System in SolidWorks.

• Audited financial records and invoices to verify proper payment to contracted providers using Excel.• Billed sessions by entering ICD-10, CPT, and HCPCS codes into the New York Early Intervention System (NYEIS).• Created spreadsheets and lists for the quality assurance and outreach departments respectively.

• Worked within a team of 15 people to collaborate on large projects and events that require forward planning. Examples include the New York Auto Show and Electronic Entertainment Expo (E3).• Produced videos with professional editing software (Final Cut Pro) to be published on the company YouTube channel. Channel statistics include over 1.4 million total subscribers and 375,000+ daily video views.• Wrote extensively about current news in the technology and gaming industries, adhering to strict deadlines. Articles were published on the company website.