• Responsible for North America Sales, Marketing, and Business Development • Specializing in building successful and effective rep networks• Identifying and securing strategic partnerships• Building nationwide sales and technical support infrastructure• Developing and identifying marketing channels from trade shows to social media campaigns• Working with product development teams to clearly define objectives

• Lead software development of all company back-end systems, projects, and customer/partner integration• Managed entire SW development life-cycle (business analysis and requirements gathering, identifying risks, design, technology and platform selection, internal and external design reviews, estimating and defining timelines and required resources, documentation, QA)• Managed multiple SW development teams• Worked directly with marketing to define company direction and future… Show more • Lead software development of all company back-end systems, projects, and customer/partner integration• Managed entire SW development life-cycle (business analysis and requirements gathering, identifying risks, design, technology and platform selection, internal and external design reviews, estimating and defining timelines and required resources, documentation, QA)• Managed multiple SW development teams• Worked directly with marketing to define company direction and future solutions requirements• Pre/post-sales support interfacing with customers in defining requirements, integrations, and system demonstrations Show less

• Designed and managed the development of a backend system responsible for collecting, managing, and distributing data from the company’s vast product lines. Backend server is multithreaded multi-socket TCP/IP server capable of handling thousands of concurrent socket connections. Backend system includes server, GPRS embedded modem application, database, website, and client applications currently used in all company projects. • Defined system requirements and features in coordination with… Show more • Designed and managed the development of a backend system responsible for collecting, managing, and distributing data from the company’s vast product lines. Backend server is multithreaded multi-socket TCP/IP server capable of handling thousands of concurrent socket connections. Backend system includes server, GPRS embedded modem application, database, website, and client applications currently used in all company projects. • Defined system requirements and features in coordination with the Marketing team to provide customer specific applications based on the current backend platform.• Responsibilities include software design, development, implementation, system design, hardware/software interface applications development, technical documentation, system demonstration, and production software development • Software developed in the Visual Studio .NET environment utilizing C#, Visual C++ and MFC, XML, JMS, and ODBC• Website, Database, and embedded development utilizing Python, SQL, PHP, and ASP .NET. • Designed and implemented application software for all company handheld devices which incorporates a pocket PC using both Embedded Visual Basic and C# for the .NET CF including an auto recovery mechanism. Show less

• Responsibilities included software design and development, device driver development, database development, systems integration, writing system user manuals and documentation, site configurations, website development, system testing, customer training, system demonstrations, writing project proposals, and writing project final reports • Developed device driver for a refrigerated container to be controlled via a satellite communication unit. Driver implemented in Perl • Modified… Show more • Responsibilities included software design and development, device driver development, database development, systems integration, writing system user manuals and documentation, site configurations, website development, system testing, customer training, system demonstrations, writing project proposals, and writing project final reports • Developed device driver for a refrigerated container to be controlled via a satellite communication unit. Driver implemented in Perl • Modified existing device drivers written in C++ and Perl to improve performance, add custom features, and implement new features. Drivers implemented using the Komodo development environment and Visual Studio .NET • Designed and implemented the engine behind the Trade Corridor Operating System (TCOS) website interface (www.transcorridor.com) currently being used by DHS, DOT, and USDA. Engine implemented in PHP, HTML, XML, and MS SQL • Led customer training sessions of up to 30 trainees and supported technology solutions during a presentation to the United States Customs Commissioner (Bonner) • Designed and implemented a vehicle targeting system used to send real-time vehicle location and status reports via email or SMS. Project implemented in Perl and MS SQL Show less

• Developed the evaluation software for the system demo utilizing C++, Microsoft C#, XML, VB and the Visual Studio .NET programming environment • Authored and co-wrote the system (hardware and software) user manual as well as numerous application instructions for system software• Provided on-site customer support and system integration support

• Interfaced directly with customers via telephone, online, and email • Played a key role in customer retention by quickly and effectively resolving customer technical issues • Produced valuable reports evaluating department strategies for time management and customer satisfaction• Analyzed customer habits in order to brainstorm and implement new ideas on customer service techniques • Employee of the month, March 2002