System Engineer for CPOC - Carigali PTTEPI Operating Company, 1st and 2nd level support.

Website developmentStock controlSales and procurement And overall operation matters.

Objectives - Coach & drive the team to ensure compliance of SLA- Serving as a focal point for communications to the Escalation Manager and Account Manager- Ensuring repair personnel stay focused on rapid restoration of service to avoid breath impact on business processes and continuity.- Efficient coordination of resources, status info and communications within the team involved Responsibilities- Incident Management: To resolve single and cross technology incidents independently. Work with team members to resolve complex or cross technology incidents.- Escalation Management: Identify, manage and lead escalations through L3 and work with others to help manage escalations through L5.- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to the environment.- Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. - Handle communications to the Escalation Manager or Account Manager as appropriate- Escalate incidents as required & establish status update frequency for all incident participants via IA Report- Coordinate between support teams, such as, if multiple overlapping incidents are occurring- Track follow up actions relating to an incident, ensure appropriate entries are logged in the Incident Ticket- Involve in any situations where the infrastructure is at-risk, or if there is confusion among the support personnel involved in an incident, potential incident, or change deployment record in progress- Participate with the weekend Infrastructure change activities - CI activities on internal information and system audits- Assisting the IT Regional Manager on part of budgeting plan- Involved and participated for the Continuity Improvement

Position Title : Technical Consultant - System Engineer Specialization : IT/Computer - Network/System/Database Admin Role : Network/System Engineer Industry : Consulting (IT, Science, Engineering & Technical) - Technical Consultant at Level 2 server support, supporting Windows 2003/2000/NT servers in an enterprise environment having about 1400 servers in production.- Managing Hardware and Software on Windows 2003, 2000 & NT Servers including troubleshooting, security management- Expertise Event Detection and Notification System, includes installation of the monitoring tools (ITO) on the servers (ITO).- Job automation and scheduling using Tidal Scheduler software- Perform detailed root cause analysis for problems in addition to providing quick fixes to address immediate symptoms and following the Trend Analysis.- Coordinate escalation to Level 3 support staff (which includes Microsoft) for issues that cannot be resolved at level 2.- Manage multi-sites uptime and downtime coordination with internal customers, server owners, external support vendors, business partners and system owners.- Ensuring that all servers are free from virus infection, as well as performing Server Quality Control to ensure servers conform to Agilent Standard and Policies.- Provide timely feedback and keep customers updated on their issues.- Manage Security compliance for the server environment.- Co-ordination of CR approvals with the concerned Business partners of the Server.

Position Title : Shift Lead (Technical Consultant) Specialization : IT/Computer - Network/System/Database Admin Role : Supervisor/Team Lead Industry : Consulting (IT, Science, Engineering & Technical)- Provides a range of 1st and 2nd Line support services relating to Windows batch scheduling - Monitor and progress all assigned calls and follow escalation procedures for problem that are not progressing satisfactorily in order to meet the SLA.- Operates without direct supervision within the framework to ensure that assigned problems are managed within SLA.- Investigate the issue performed by the team member which is not in accordance to the procedure and customer requirement.- Reporting of daily shift summary report on team’s activity- Suggesting pro-active solutions in solving the problems. - Participate in the team on-call rotation schedule.- Attend to escalated incidents and work with the issue and address the appropriate problem to third line support teams.