Managed various mobile application products and initiatives at Navy Federal

Active Liaison between Marketing, Engineering, QA, Web Sales and Customer Service responsible for aligning product with customers’ business needs and managing organization-wide project timelines. Responsibilities include:­ Responsible for managing multi-million dollar projects within Network Solutions product portfolio.­ Responsible for launching a brand new .XXX domain extension and 15 new ccTLD (country code Top Level Domains) extensions.­ Responsible for managing and launching two iPhone applications for Network Solutions.­ Providing and presenting weekly project reports to the executive team.­ Ensuring consistent, superior customer service through improvements to online account management for one of the largest products in the company ­ White label integration of online marketing product with a third party system­ Continuous improvement to online marketing platform to reduce churn and product delivery time while increasing analyst production output­ Collaborating with product line owners to gather/manage requirements and execute improvements to product line such as domain, mobile apps and online marketing tools.­ Managing multiple projects, coordinating all release schedules with all parties involved­ Running daily scrums with engineers to identify key issues in the development cycle ­ Working with QA team to confirm proper resolution of any identified defects­ Managing the UAT (User Acceptance Testing) and business signoff on completed products.

Primarily responsible for two major systems including the Commissioning System for one of Sprint/Nextel's vendors and Sprint/Nextel's Equipment Activation and Fulfillment System. Responsibilities included:Comprehensive understanding of business functions and system capabilities Applying System Development Life Cycle (SDLC) MethodologyCreating system requirements and application design documents to meet specific functional requirements; delivering the design documents to developers, enterprise testing groups and business owners. Participating in defect calls for defects identified by the testing team prior to a major release. Tracking identified defects through Change Synergy application Performing and maintaining unit testing though Mercury Quality Center.Writing system requirements and linking them to functional requirements in DOORS application. Participating in major releases from start to finish of the SDLCIdentifying and resolving release or enhancement-related production issues

Acted as the primary Requirements Analyst on electronic Blood Donor Record (eBDR) project. Supported end users as the Requirements Analyst/Product Manager for the Learning Management System (LMS). Responsibilities included: Planning and facilitating requirements gathering session with the business usersDocumenting requirements and supporting the Project Manager throughout the project Serving as the Subject Matter Expert for application functionalities. Active liaison between IT (Software and Test Engineering) and business Supporting the end user and troubleshooting field applications.Follow the SOP (Standard Operation Procedures) for minor and major releasesEnsuring that documentation follows mandatory FDA regulation for internal and external auditsTracking of regulated document versioning using Rational ClearQuest

Managed the development of a product requirement document (PRD) for a new system design as well as updates to the current system. The new system involved 1-800-volunteering.org software that allowed the volunteer centers around the United States to manage their organizations, volunteers and volunteer opportunities. Responsibilities included:Collaborating with business and customer support groups to identify client needs Transforming business logics presented in the business requirement document (BRD) into functional requirements and producing the product requirement document Consistent interaction with the developers to resolve any issues with the design.Assisting the Project Director in the design, documentation, testing and support of applications throughout the SDLC

Project: Consumer Genomics Workflow System and LIMS AdministrationsResponsibilities included:Administration, testing and implementation of the Laboratory Information Management System (LIMS) application as well as relevant data checking, reporting and end-user training. Working alongside the consumer genomic (CG) team to ensure smooth and efficient flow of data from the client - through LIMS application and the laboratory - and, ultimately, back to the client. Conducting weekly bug fixes and feature requests through modification of existing java code to meet the needs of internal and external clients. Using query language (SQL) in SQL programmer and Sybase Infomaker to do routine data checks. Maintaining codes through Perforce application for versioning and change control Testing applications in development databases for pre-release and implementation.Writing vision/scope, functional requirements, use cases and documentation using UML standards for ongoing LIMS projects using the Caliber application Barcode printing installation and setup for Genaissance Pharmaceuticals' Laboratories. Project: Lab Vantage Sapphire LIMS Application Support Responsibilities included: Developed, designed and implemented sample management (Accessioning) workflow system using Lab Vantage Sapphire for Hap Typing LaboratoryUtilized Oracle Database using SQL Plus to query for correct data.Conducting workflow design using Lab Vantage Tools such as Actions, Queries and Pages; VB Scripting was used to add functionality for internal automation in some casesWriting test and use cases for the software QA/QC engineers as well as for the user manualsPreparing a configuration management training outline, handouts, and training for end users