Experienced Technical Assistant with a demonstrated history of working in the information technology and services industry. Skilled in Functional Testing, Software Testing, Test Execution, Test Planning, and Selenium. Strong administrative professional with a Master of science focused in Computer Science from University of Calicut.Responsible for the Installation, Operation, and Maintenance of computer systems and other technologies, such as communication systems.Configuring hardware and software, setting up peripherals such as printers and scanners.Providing daily support for computer network users through help desk, answering calls and e-mails regarding the computer network or communication systems.Manage, deploy and configure hardware upgrades, software updates, security patches, and other necessary items on an as-needed basis.Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.Talk staffs or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.Repairing and replacing equipment as necessary.Maintain internal infrastructure requirements including, laptop and desktop computers, servers, printers, phones, security updates; support internet, intranet, LAN, WAN, and network segments.Experienced in Ivanti Ticket Management System.Creating the User, Password Reset and administration for the user through active directory.
