• Training content developer, implementer, and facilitator of 200 process-based training modules for 8 departments.• Responsible for writing, updating, and managing over 250 Amazon policies and guides for training and process efficiency. • Onboarding trainer for Tier 1 associates to Tier 6 Operations Managers.• Internal Learning and Development department policy creator and editor. • Director of the site's monthly experience surveys, averaging 300 entries to improve and sustain the building's morale, culture, and career development.

• Supported and trained daily operations for 15-30 associates daily and provided support to 7 sub-businesses consisting of over 760 sites across the globe.• Drive intra-day shift execution for multiple Global Specialty Fulfillment (GSF) businesses and network centralization efforts.• Increased employee utilization by %15 through identifying the root cause and implementing and distributing appropriate labor hours for the given fill rate.• Created the SOP for a project (Project Sunset), which ultimately increased driver delivery rate and decreased customer order cancellations by approximately %25 in North America. This model has now been duplicated for sites across Europe as well. • Created and presented departmental performance report by analyzing and deep-diving data through several complex reports in Tableau.

• Serve as a PDSO/RO, responsible for interpretation and implementation of policies and procedures related to immigration compliance and best practices related to international student services.• Serve as the primary advocate for international students and scholars.• Oversee all budget reporting and compliance, performance management and training support.• Responsible for implementation of regulatory changes for compliance and documentation of compliance for all regulations affecting international students and scholars. • Supervise the work of staff members and others in the area of service to international students and scholars.• Assist Associate Provost for Center for Global Engagement with implementation and development of current and new MOUs.• Facilitate foreign credit evaluations, develop and implement all communication with students and scholars related to compliance on all immigration matters.• Ensure the coordination of cultural-engagement programming for international students and scholars to support program, departmental, and university goals.• Direct, implement, and evaluating all aspects of international student orientation.

• Serve as a DSO/RO, responsible for interpretation and implementation of policies and procedures related to immigration compliance and best practices related to international student services.• Support the Director of International Programs and Services in the implementation of regulatory changes for compliance and documentation of compliance for all regulations affecting international students and scholars. • Supervise the work of graduate assistants and others in this area of service to international students and scholars.• Provide all monitoring, budget reporting and compliance, performance management and training support.• Facilitate foreign credit evaluations, develop and implement all communication with students related to compliance on all immigration matters.• Direct, implement, and evaluating all aspects of international student orientation.• Develop and advocate policies related to students arriving to Coastal Carolina University through government-sponsored or other external sponsored programs.• Coordinate all incoming exchange student applications with international admissions staff to assure seamless and accurate processing and advising.• Coordinate cultural-engagement programming for international students and scholars to support program, departmental, and university goals.

• Advise current and prospective F-1 and J-1 international students and scholars on their immigration matters • Create and deliver immigration regulations seminars and presentations for students and academic departments • Work closely with the Director of International Affairs, International Recruitment Coordinator, Marketing and Communications, and academic departments regarding marketing and recruitment strategies • Coordinate and plan different cultural events and programs for international and domestic students, faculty, staff, and members of the community to raise awareness and promote diversity • Assist in developing different programs to connect international students with domestic students and families within the community • Advisor to the International Relations Council – prepare, present, and request annual budget from Student Association for over 7 cultural clubs • Oversee, manage, and allocate a budget of over $40K to several different cultural clubs • Communicate with prospective international students and their family members prior to their application submission all the way to their arrival • Communicate with different departments such as the housing department, academic departments, wellness center, dining services, and etc., prior to arrival of new students and orientation • Assist in organizing a week-long orientation for over 150 international students in spring semester and over 250 international students in fall semester • Assist in hiring students for picking up new international students from the airport upon their arrival and arranging rides for eligible students to the social security department