One Group Company, worked for multiple Projects.Manage client flow and ensure smooth handling of team operationsSet and achieve sales targets while providing exemplary client supportRecruit and onboard suitable talent to enhance team efficiency. Develop and streamline processes to optimize business operations.Establish and configure payment gateways to facilitate transactions Support developrrent and marketing teams with relevant assistance.Generate innovative ideas and devise effective marketing strategies.Collaborate with research analysts to gather insights for business growth. Design client communication flow to enhance engagement and satisfaction.Foster consultancy tie-ups to expand service offerings. Develop incentive pians and revenue generation strategies.Oversee overall budgeting and plan future business goals accordingly.Motivate team members and manage attrition effectively.Compile comprehensive reports and analyze business goals for improvement.Search for and meet with various research analysts to validate their strategies.Evaluate and validate the strategies proposed by research analysts.Implernent effective strategies to improve business performance.Foster collaborations with research analysts to enhance market insights.Develop and execute data-driven strategies to drive business growth.Leading Sales for Research & Ranking - Malad, Mumbai.Floor managementSetting monthly sales targetsAchieving milestonesEstablishing quality and training desksLeading quality and training initiativesLeading sales teamManaging over 60 people across departmentsEvaluating monthly lead budgetAssessing overall monthly and office budgetsCost management and reductionIncentive planningRecruitment and attrition managementTeam motivation and bonding activitiesAttendance at monthly board meetings to address operational challengesMonth-on-month sales and revenue growthBalancing average per sale revenueParticipation in webinarsHandling client visits

Inbound Call Management: Proficiently managed inbound calls for British Telecom's broadband technical support, ensuring prompt resolution of customer queries and issues.Technical Expertise: Demonstrated in-depth knowledge of broadband services and technical troubleshooting to effectively address customer concerns and provide solutions.Upselling Skills: Successfully upsold additional services and features to customers,contributing to revenue growth and enhancing overall customer experience.First Call Resolution: Consistently achieved first-call resolution by efficiently diagnosing and resolving customer issues, minimizing escalations and improving customer satisfaction.Quality Assurance: Maintained high-quality standards by adhering to established procedures and protocols, resulting in positive quality scores and customer feedback.Average Handling Time (AHT) Management: Efficiently managed AHT while delivering exceptional customer service, balancing speed and accuracy to optimize productivity.Customer Satisfaction (SATS): Actively monitored and maintained high levels of customer satisfaction, ensuring positive interactions and lasting relationships.Team Support: Collaborated with team leaders to achieve team goals by providing support, sharing best practices, and contributing to a positive team environment.

Supervise and mentor a team of 12-14 members providing customer assistance.Conduct sales training sessions for exceptional performers.Maintain daily reports, updates, and end-of-day statistics.Ensure compliance with internal Service Level Agreements.Monitor calls and provides coaching for improvement.Ensure adherence to schedules.Handle both Inbound and Outbound calls.Previously managed supervisor calls.Organize workflow to meet customer deadlines efficiently.Set and track individual and team targets, encouraging achievement.