Albaseet Soft Company For Accounting in egypt

Maintained network hardware and software and monitored network to support network availability to end users.Identified and immediately resolved issues with network devices.Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipmentBacked up company data to distributed storage centers to avoid massive data loss

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.Mentored junior members of the team on best practices in issue resolution techniques.Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.