• Information systems project management and maintenance, from understanding the needs of the end user to the actual implementation, through design document writing and QA testing.• Participating in steering meetings, working with few levels of interactions : suppliers, internal and external developers, project managers• Working with SQL queries• Provide on-demand software solutions • Initiate Intrernal organizational projects, while enhancing existing processes such as: Build help and information website for the support center, build a tool for bookkeeping department, creating orders copying tool, etc.• Started as applicative support representative

• Outgoing calls to strategic customers with complicated issues while tracking and monitoring on-going failures• Shift manager substitute • Internet support agent, promoted to second class support for networks and Voip (2007-2009)

• Outgoing manager calls• Mentoring of new delegates, Online help solving difficult long calls• Tech support agent