Aamir has an international and national Business leading experience. A driven Customer Experience thought leader, skilled in understanding customer expectations, managing their experience and positively influencing their perception while raising CX consciousness at board-level.He is a highly collaborative, commercial and analytical professional with over 15 years of global experience in driving revenue through customer experience, business development, client and account management. My breadth of experience includes building and leading a global CX strategy, implementing Voice of the Customer and working with multiple stakeholders and business functions to improve operational performance while driving change in business culture and approach to improve customer experience. I have worked in training and development as well. I have always excelled in building strong relationships and therefore I am able to ascertain customer and business needs and present a strategic range of services and solutions. I am passionate, pragmatic and results orientated, with a strong focus on customers & business improvement.