I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure
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Operations Team LeaderRaya Cx Jul 2024 - Present -
Back OfficeRaya Cx Aug 2021 - Jul 2024• Handling all customer's complaints andinquiries that front-line agents cannot resolve• Accurately update and manage customerdata in the system.• Conduct detailed investigations into custusomer complaints and provide resolutions.• Support customers with technical issuesrelated to online orders, mobile apps, orpromotions.
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Account AdvisorRaya Cx Jun 2020 - Jul 2024• Registering new Customer’s data on the database.• Pin Pointing Customer’s Geo-location within the call.• Dispatching Orders to the Order Queue Management team.• Handling escalations & transferring to their corresponding teams.• Floor Support for newly hired account advisors.
Amir Sayed Education Details
Frequently Asked Questions about Amir Sayed
What company does Amir Sayed work for?
Amir Sayed works for Raya Cx
What is Amir Sayed's role at the current company?
Amir Sayed's current role is Operations Team Leader at Raya CX.
What schools did Amir Sayed attend?
Amir Sayed attended Helwan University Cairo.
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