Roles and Responsibilities:Lead the Telemarketing inbound and Outbound Project Team to achieve Conversion targets which includes:● Manage big data on prospective clients and provide statistics and information as required● Cycle Open and prospect leads for Pipelines follow up calls● Make important policy, planning, and strategy decisions.● Develop, implement and review operation policies and procedure.● Build Alliances and partnerships with other organization.● Identify and address problems and opportunities for the companyMacro, Micro and Nano Manage:● Train and Motivational team meetings with Telemarketing team● Monitoring activities and performance of telemarketers on a daily basis● Rostering of team to meet KPI Requirements● One on One Coaching (recording evaluation)● Spiels Use and Role PlayHighlights Of Experience:● KPI (Key Performance indicator):- ABU system- Quantity Set Point- Quality Set point● Experience in Operate Operation System and CRM (Centerix, Dutamedia, Zendesk, Qwerty)● Manage Telemarketing Project Team:✔ Zenius Education 15 agent Outbound 1 SPV – Jakarta✔ Kelas Pintar 25 agent Outbound 2 SPV – Jakarta✔ Mekari HR System 10 agent Outbound 1 SPV - Jakarta✔ X3 English 2 Agent Outbound 2 Agent CS 1 SPV (Incoming calls, Email, WA, Live Chat) - Jakarta✔ Yappika Action Aid Fundraising 2 Agent Outbound - Jogyakarta✔ Appoitment Setter Quiros and Telmark 4 Agent (2 Jakarta and 2 Jogyakarta)

Roles and Responsibilities:Lead the Telemarketing inbound and Outbound Team to achieve Conversion targets which includes:● Manage big data on prospective clients and provide statistics and information as required● Cycle Open and prospect leads for Pipelines follow up callsMacro, Micro and Nano Manage:● Train and Motivational team meetings with Telemarketing team● Monitoring activities and performance of telemarketers on a daily basis● Rostering of team to meet KPI Requirements● One on One Coaching (recording evaluation)● Spiels Use and Role PlayHighlights Of Experience:● KPI (Key Performance indicator):- ABU system- Quantity Set Point- Quality Set point● Team 100% KPI Full Filled Rewards For Telemarketing Manager● Expert in Operate Operation System JBOSS (Jobstreet Back Office System Support)● Appointed Permanent Employee within 3 Month Join with the Company● Manage Telemarketing Conversion Team:✔ 4 Telemarketing Inbound Located In South Jakarta✔ 13 Telemarketing Outbound Located In South Jakarta✔ 4 Lead Generation Staff Located In South Jakarta

Roles and Responsibilities:Lead the Telesales inbound and Outbound Team to achieve business targets which includes : Contribute to the Growth and Succes of Total Abundance Myrepublic Indonesia by Consistenly Providing a high Level of Client service support and contribute to the achievement of total abundance Vision. Manage data on prospective clients and provide statistics and information as required Cycle prospect for future followup calls Traning and Motivational team meetings with Telesales team Monitoring activities and performance of telemarketers on a daily basis Rostering of team to meet KPI RequirementsHighlights Of Experience : KPI (Key Performance indicator) - Sales Order Set poin - Work Order Set Poin- Sales Active Set point Team 100% KPI Full Filled Rewards For Telesales Manager  Expert in Operate Operation System BOSS (Back Office System Software) Best Growth Performance in Myrepublic Indonesia for Telesales Dept. Achievement From 125 Sales Active/Month to 300 Sales Active/month within 6 Month Jun 2016 – Feb 2017 Appointed Permanent Employee within 6 Month Join with the Company Manage Telesales National Team : 2 Area Sales Manager (Inbound and Outbound) Located In BSD Tangerang 18 Telesales Inbound Located In BSD Tangerang 15 Telesales Outbound Located In BSD Tangerang

An experience in Telecommunication and ICT industries with over 10 years. Good relationship with professional ITC / vendor / principle partnership foreign and local company. Have strong achievement, high motivation,hard working and adapt to situation. Having experience develop new product or modify existing product so the product can be accepted in the market / customers.Specialties :Technical Solution, Professional Presentation and Partnership.Telco transmission : VSAT, Radio, and FO.Datacenter : Cloud Computing (IAAS, PAAS, SAAS)Business Process Outsource for : Call Center, Telemarketing And Training ServicesICT Manage ServicesSosial Media ServicesProspect for potential new clients and turn this into increased business.Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.Meet potential clients by growing, maintaining, and leveraging your network.Identify potential clients, and the decision makers within the client organization.Research and build relationships with new clients.Set up meetings between client decision makers and company’s practice leaders/Principals.Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.Participate in pricing the solution/service.Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.Present an image that mirrors that of the client.

Lead the Markfirst & IMII Telemarketing Unit to achieve business targets which includes :•Contribute to the Growth and Succes of Total Abundance Markfirst and IMII by Consistenly Providing a high Level of Client service support and contribute to the achievement of total abundance Vision.•Manage data on prospective clients and provide statistics and information as required•Cycle prospect for future followup calls•Traning and Motivational team meetings with telemarketing team•Monitoring activities and performance of telemarketers on a daily basis•Rostering of team to meet KPI Requirements

Lead the Actioncoach Appointment Setter Unit to achieve business targets which includes :•Contribute to the Growth and Succes of Total Abundance Actioncoach South jakarta by Consistenly Providing a high Level of Client service support and contribute to the achievement of total abundance Vision.•Manage data on prospective clients and provide statistics and information as required•Cycle prospect for future followup calls•Traning and Motivational team meetings with telemarketing team•Monitoring activities and performance of telemarketers on a daily basis•Rostering of team to meet KPI Requirements

Lead the Okevision Telesales Unit nationwide to achieve business targets which includes :•Developing strategies to increase Okevision customer base.•Set up new sales centers to support business expansion in outer regions.•Driving sales team and running sales programs to motivate sales teams, acquire new customers and build loyalty.•Monitoring and driving sales productivity.•Performs review analysis and problem-solving to all sales teams.•Collaborated with other departments i.e. Product, Marketing, Operations, and Risk Management to deliver customer satisfaction.•Maintain sales force stability / quota i.e. low-turnover, capacity planning in line with target•Ensured that all Standard Operation Procedures (SOP) are implemented within guidelines.•Handling customer inquiries and resolve customer’s issues related to sales in order to enhance service to customers.