- Conducted customer’s workshop and communicated effectively to establish requirements and schedules- Wrote business requirements, and translating them into technical requirements - Configured and documented new processes/functionalities - Created training documentation and User Guides as needed - Provided coaching, training, guidance and expertise for less experienced project team members - Wrote functional specifications for the requirement and explained to developers - Investigated, researched, and resolved customer issues and defects - Managed test execution and analyze results to ensure that software meets customer requirements - Performed functional, integration and regression testing

- Lead projects with various project methodologies techniques (Waterfall, Agile) - Scope estimation, planning, time management, scheduling, project costing, and budget management - Coordinated with other teams for successful delivery of integrated software solutions - Provided day-to-day guidance, direction and goals to the project team - Conducted daily scrum meetings - Helped developers resolve both technical and resource problems issues - Triage and troubleshoot client issues providing timely resolution and determining root cause

- Interface and liaise with Business Analysts in USA, QA team in India and development team in Tunisia - Worked closely with the Product Owner and Business Analysts for understand the system functional requirements - Interacted with the QA team when needed - Led and coordinated project development activities using Agile methodology - Oversight of junior team members, helping them prioritize their own workloads appropriately

- Managed workload to ensure that all customer issues are timely handled and moved to resolution- Worked with support or product teams to troubleshoot and work around customer product issues- Performed software application maintenance- Coached, mentored and supervised team members

- Collaborated with other developers to develop new software solutions- Analyzed development against current customer reported defects and developed or backported patches to resolve them- Coached and mentored new or existing team members in area of expertise