• Conduct content quality control on a short-video platform for US and SEA markets, ensuring compliance with local regulations and policies.• Manage user complaints and reports, applying complex policies to interpret and review content.• Utilize data analysis for workflow enhancement and identify improvement opportunities.• Analyze risk levels of incidents and assess the safety status of the community and products, paying meticulous attention to detail during 24-hour shift rotations. Achievements:Outstanding Individual: Best Biggest Progress 09/2023• Achieved an accuracy of 98% and above while meeting all other key performance indicators. Local Team Award: US ERT Team 02/2022• Surpassed target by 27% in terms of productivity and 33% in average handle time.• Consistently meeting 95% latency and productivity target.Additional Contributions:• Actively contributed to the organization and successful execution of SEA Town Hall meetings and the SEA Annual Dinner in 2023.

• Assisted with creating creative copy for clients across various platforms such as EDMs, SMS blasts, microsites, and promotional leaflets.• Contributed to the development of marketing strategies and campaigns for diverse products and content titles including the launch of Astro Ultra Box.• Provided thorough proofreading and translation services (English-Malay and Malay-English) for clients, ensuring brand voices were effectively translated.• Edited and revised content as required by clients.• Managed to attract corporate sponsorships for Astro Ramadan Raya 2019.