PART TIME IN CUSTOMER SERVICE REPRESENTATIVE | Malaysia Heritage StudiosJuly 2023 – August 2023• Assisted visitors with inquiries, providing exceptional customer service and fostering positiveexperience.• Responded to customer queries and ensuring accurate information delivery.• Resolved customer concerns and issues promptly, maintaining a high level of satisfaction andcustomer retention.• Collaborated with team members to uphold the studio's reputation for excellence in customerengagement.INDUSTRIAL TRAINING IN QUALITY CONTROL DEPARTMENT | Mentari Infiniti Sdn BhdJuly 2022 – September 2022• Identified and categorized details of defects present in Sony earbud components.• Conduct thorough defect analysis with focus on root cause identification, and solution to minimizethe issues.• Ensure quality benchmarks to uphold performance and effectiveness.• Systematically compiled comprehensive rejection reports as documentation of discovered non-conformities in inspections.INDUSTRIAL TRAINING IN ENGINEERING DEPARTMENT | KESM Industries SDN BHDDecember 2018 – May 2019• Collaborated closely with senior engineers to execute comprehensive testing and correlationprocesses for semiconductor components, particularly ICs.• Played a role in conducting detailed component analysis, ensuring accurate data collection andinterpretation.• Participated in troubleshooting, contributing to the identification and resolution of technical issues.• Maintained precise documentation of testing procedures, results, and correlations, ensuring dataintegrity and availability for future reference.• Supported cross-functional teams by effectively communicating findings and insights, aidinginformed decision-making.