Amir Abavisani Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Provided information, advice, and assistance via telephone and/or email communication with First Nations clients, organizations, and service providers relating to program eligibility, prior approvals, and payments
• Provided FNHA Health Benefits information, advice and assistances via telephone and/or written communication with First Nations clients
• Maintained and updated database, client files and document control
• Worked as a member of the FNHA Support Team

Vancouver, Canada Area

Coquitlam, BC

• Administered daily operation of HBC’s retail office while compiling, preparing, reconciling and balancing daily.
• Reduced Operating Expense by tracking inventory of office supplies and restocking only required quantity
• Reduced administrative re-work by verifying employee and management’s business expenses before processing for reimbursement
• Improved customer satisfaction by responding to or transferring customer’s inbound call inquires
• Resolved reports of faulty sale’s transactions by tracing recorded logs and reported identified transaction issues to National Issue Tracking body
• Examined 20+ POS terminal’s physical balance against reported balance to ensure financial accuracy

Vancouver, Canada Area

• Met sales targets and addressed customer queries in a high-volume environment while maintaining a professional and positive demeanor
• Attended team briefing prior to store opening to receive daily sale’s target information, promotions, and discuss Key Performance Indicators (KPIs) for the day
• Improved customer retention by providing in-person and over-the-phone sale’s advice to customers as per their purchasing needs
• Exceeded corporate targets for new credit card opening for customers on a regular basis [KPI]
• Supported corporate initiative to promote online advertisement by acquiring customers’ email addresses [KPI]
• Strengthened company’s customer engagement by urging shoppers to conduct survey about their shopping experience [KPI]

Iran

• Coordinated, administrated and organized project activities dealing with multiple complex issues and seeing them to be successful.
• Assisted in the definition of project deliverables and scope
• Coordinated with internal and external stakeholders to determine project scope and budget
• Planned schedules, time lined project costs monitored and coordinated project activities
• Collaborated effectively and cross-functionally with engineers, contractors and vendors
• Assisted in the recruitment, selection and on-boarding of project design team members

Iran

• Managed, administrated and organized an Immigration consulting company providing services to individual and corporate clients around the world
• Maintained appointments and updated customer service
• Dealt with customer phone calls effectively
• Administrated support, faxing, filing emails, photo copying and faxing
• Contacted applicants if additional information was required
• Reviewed new applications to ensure that proper documentation was attached

Iran

• Provided strong development services and delivery of training and educational materials.
• Taught concepts like Web Development, E-Commerce and Management Information Systems
• Presented various types of learning materials in the form of audio, books and visual trainings
• Evaluated and graded students' class work assignments and papers
• Challenged and motivated students through in-depth lectures and discussionsKey Courses: E-Commerce, System analysis, Engineering Economics, Web Technologies

User Experience Design

Project Management

• Project definition • Time estimate methods to assess risk and schedule a project • Resource levelling • Reporting and progress.

Attestation Of College Studies, Project Management

• Project Scope & Scheduling • Quality & Risk analysis • Project Costing, Resources and Procurement • Project Communications and Human.

Master'S Degree, Industrial Engineering

Bachelor Of Science (Bsc), Computer Software Engineering