Amira Gendy Email & Phone Number

Westwood, MA, US

Scituate, Massachusetts

• Accountable for managing daily pharmacy aspects; dispensing and verifying patients’ prescriptions, consulting doctors’ offices and hospitals on prescription appropriateness and possible drug-drug interactions, and.
• Took over the management of an under performing pharmacy and turned it into one of the top pharmacies in the district by identifying business opportunities, creating action plans and leading the team to maximize growth.
• Maintained the highest level of customer satisfaction by establishing strong relationships with patients, anticipating their needs and proactively offering services. Also, managed to handle and resolve all customers.
• Participated in corporate customer service initiatives that evaluate patient’s current prescription regimen to determine cost saving therapeutic alternatives resulting in increased patient compliance and satisfaction
• Ensured proper pharmacy staffing through scheduling and hiring in accordance with set budget so the pharmacy is always functioning at peak performance. Mentored and coached pharmacy staff through on-boarding, training.
• Ensured the pharmacy operates in accordance to state and federal laws and regulations as well as CVS Health policies and standards

Brockton, Massachusetts

• Responsible for monitoring all pharmacy operations including dispensing prescription orders in a busy retail setting along with providing clinical services to patients
• Enhanced and maintained customer experience through providing genuine care for patients, handling their questions and complaints and ensuring best customer satisfaction
• Lead the pharmacy staff to accurate data entry, production and quality assurance
• Promoted pharmacy services including expanded immunizations, flu shots and diabetes awareness
• Handled third party logistics; prior authorizations, adjudications and rejections to ensure easy patients access to their prescriptions

Peabody, Massachusetts

• Responsible for evaluating physician orders for appropriateness of drug, dosage, potential interactions, route of administration and stability and making recommendations for therapy changes to physicians and long term.
• Provided safe and effective patient care through performing drug utilization review and therapeutic drug monitoring. Maintained patient medical records including appropriate current and past medical history, concurrent.
• Ensured compliance with all local, state, and federal rules as well as DEA policies and procedures

• Under direct supervision of a licensed pharmacist, helped deliver safe and effective patient care, reviewed and maintained patient medical record inclusive of their entire medication history. Experience included.
• Participated in clinical rounds with senior health care professionals, contributed to treatment plans and counseled patients on their drug regimens, adverse events and drug-drug interactions to ensure safe and.
• Prepared and dispensed drugs prescribed by physicians and other health care professionals.
• Managed and maintained patients medical and insurance records.
• Maintained proper inventory levels in accordance with the department's policy and guidelines.
• Experience with Brigham Integrated Computing System “BICS ”and Parteners Longtuidinal Medical Record system “LMR”

Egypt

• Responsible for the management of the pharmacy. Handled all functions including: pharmacist, marketing, sales, finance, HR management, inventory management, legal.
• Took responsibility of the pharmacy with minimal handover and within a short period of time while maintaining business operations with minimal disruption.
• Strategically positioned the pharmacy in the market to win a strong price war while growing the sales by 30%.
• Improved the incentive pay scheme in place; this boosted sales growth, increased profitability by 1.2% and reduced employee turnover.
• Maintained and expanded a strong network of physicians, resulting in a 20% growth in the daily patient traffic.

Egypt

• Responsible for dispensing prescriptions, communicating physicians’ instructions to patients and counseling them. Accountable for shift sales and customer satisfaction.
• Achieved 28 % sales growth in a six months period.
• Scored the highest in patient satisfaction across all shifts.

Egypt

• Under direct supervision of a pharmacist, helped with dispensing prescriptions, supporting patients and giving them advice on medication use.
• Supported pharmacy operation.
• Maintained patient records and profiles, which helped a better patient care and experience.

Bachelor'S Degree, Pharmaceutical Sciences

North American Pharmacist Licensure Examination