Customer Advocate Field Operations
CurrentThe Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.Delivering a uniquely special… Show more The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!You’ll also be a team player by assisting other team members with various tasks as necessary.Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too. Show less