- Work closely with recruitment team to develop recruitment strategies, while ensuring compliance with Saudization requirements.- Source, screen, and interview candidates including sales, marketing, production, and supply chain positions.- Use headhunting techniques to identify and approach passive candidates for hard-to-fill roles.- Conduct executive search for senior-level positions.- Build and maintain a network of candidates.- Generate and analyze recruitment reports to identify areas for improvement and optimize recruitment strategies.- Provide guidance and advice on recruitment best practices, including job descriptions, salary benchmarking, and interview techniques.- Manage the end-to-end recruitment process, from initial candidate contact to offer stage.- Ensure compliance with relevant employment legislation, Saudization regulations, and company policies and procedures.- Provide regular updates to hiring managers on the status of their recruitment projects.- Build and maintain strong relationships with hiring managers and candidates to drive business growth and increase customer satisfaction.- Design and implement an internship program to attract and develop young talent.

· Conducts monthly meetings with respective business units.· Consults with line management, providing HR guidance when appropriate.· Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.· Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.· Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.· Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).· Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.· Provides HR policy guidance and interpretation.· Develops contract terms for new hires, promotions and transfers.· Provides guidance and input on business unit restructures, workforce planning and succession planning.· Identifies training needs for business units and individual executive coaching needs.· Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

- Announce for vacancies either internally or externally and keep track of applicants.- Pre-screen and classify CVs that match with job description and related competencies.- Update the recruitment pool and data base through the e-recruitment system.- Prepare schedule for interviews within the department and line managers.- Integrating and tailoring psychometric assessments that best fits the position using e-recruitment.- Handle competency based interviews, review with direct line managers and get different approvals.- Update the manpower status and keep track of balance.- Make sure that the competency model is implemented in job descriptions and promotions in the assigned departments.- Represent the company in employment fairs and dealing with the selected source of recruitment agencies and newspapers.- Collate all training needs from performance appraisals and keep record for all departments and employees accordingly- Handles the announcement and the reservation of the course and deal with the vendor, hotels and participants and make necessary arrangements.- Follow up on invoices to settle payments for vendor, hotel and necessary equipment’s.- Ensure the effectiveness of the performance management policy.- Keep record on the system for the courses and attendees on the system and keep documentations. prepare training report quarterly which include: Total participants, Hours, cost per employee and per hour

- Coach and support employees on day to day concerns, career matters,and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law- Perform field visits to keep an open communication channel with shop employees and management- Support employees and managers during performance review and maintain the appraisal system.- Conduct assessment programs to identify potential employees for promotion and classify gaps on skill set- Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance; advise the Training & Development department accordingly and ensure proper monitoring and follow up- Implement and maintain the Disciplinary action Matrix in line with applicable policies and procedures & labor law, and handle disciplinary issues accordingly- Conduct seasonal studies on different HR metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly- Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale- Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...

- Plan, update and implement the Probation Period Evaluation Process.- Coordinate in planning and conducting Employee Engagement and Satisfaction Survey.- Plan and implement the annual Performance Appraisal.- Deliver training and awareness sessions to supervisors on how to conduct various appraisal phases and how to deal with inadequate performers.- Participate in the orientation session of the newly hired employees.- Maintain and develop proper filing systems for employees’ performance appraisal files.- Handle the Grievance process.- Provide overall assistance to the HR team.- Work on HITS System to keep it updated with the proper & required information.

- Implement the annual manpower plan to fill the company hiring needs with competent qualified candidates- Conduct Initial Screening and categorize the screened CVs to filter the candidates who are most fitting to the job- Develop and update online recruitment advertisements besides post new ones to collect credible CVs- Contact recruitment agencies to follow up the company’s accounts- Conduct Competency-Based interviews to assess/evaluate the candidates qualifications and competencies and create a short list of candidates- Contact accepted applicants and extend job offers in order to notify them with all the required documents and the offered package- Conduct job analysis interviews with representatives of every position in order to create updated job descriptions - Write and edit job descriptions illustrating the job accountabilities, experience, qualifications and competencies required for the job in order to utilize them in the hiring process - Participate in the HR orientation sessions for the new hires to increase their awareness of the company policy- Participate in delivering the Core Competencies sessions to the newly hired employees - Answer internal inquiries regarding company policies, recent vacancies, internal transfers, and other pertinent information in order to facilitate the work flow process- Update the recruitment tracking sheet to follow up the quarterly hiring needs- Maintain and develop recruitment filing system to assure organized workflow process- Attend employment fairs to present the company to the potential job candidates and to the public- Utilize HR (HITS) system to keep it updated with proper data and extract the required candidates’ data- Provide overall assistance and research support to the HR team

- Act as a front line interface with Vodafone UK Customers.- Responding to customers over the phone and resolving their inquiries.- Facilitate and provide a Vodafone global customer service standard.

- Screening and Filing CVs.- Calling Candidates for interviews.- Submitting a Daily report for the attendence and adherence of the employees.- Working on Medical insurance refund reports.

Working on HR projects such as:- Screening and Filing CVs.- Setting up a CV databank.- Calling Candidates for interviews.- Updating HR policies and Organizations Charts.- Contacting vendors for HR social activities.

Vodafone Summer Training Program 2009Customer Care Department