Amir Amini Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo , Egypt

Reporting to: COOHandling a team of 1200 employees (11 direct reporting lines)Key Achievements:- Managing P&L, leading productive team, providing direction, support, and investing in training initiatives to keep staff updated with automotive technologies across 23 Egypt and 7 Iraq locations.- Supervising the service network to ensure customer satisfaction and operational excellence.- Provide oversight for technical support, assist service centers in resolving complex vehicle issues, manage inventory to optimize supply chain processes, reduce downtime & control costs effectively.- Stay updated on automotive technologies, implement innovative solutions for service efficiency, and ensure full compliance with industry regulations, safety, and environmental requirements.

Egypt

Reported to: COOHandling a team of 1000 employees (8 reporting lines)Key Achievements:- Managed a network of 20 service centers from Cairo to Alexandria, including Hugharda and Sharm El Sheikh, with over 600 working bays and 1100 employees.- Achieved yearly service revenue of $50 million with full accountabilities of the P&L statement including parts, accessories, and labor.- Managed after-sales operations, parts sales, technical support, warranty, service marketing, and customer satisfaction center, ensuring timely, high-quality, and cost-effective service.- Managed the service network, including dealerships, service centers, and authorized providers, to ensure they meet or exceed customer service standards and performance targets.- Established and maintained service quality standards, processes, and best practices across the service network, ensuring compliance with manufacturer and industry standards.

Brussels

Reported to: CEOHandling a team of 7 employeesKey Achievements:- Managed after-sales operations from Brussels for 10 African countries, by facilitating field operations & achieving parts sales targets, resulting in a turnover of € 28M.- Implemented after-sales strategy in SMT Countries, coordinated with Volvo Trucks, VCE, and Penta in Sweden, and drove the development of 8 new dealers in Cameroon, Nigeria, and DRC.- Established long-term relationships with commercial partners, suppliers, distributors, and stakeholders to initiate agreements on terms, conditions, specifications, delivery time, and price.

Brussels

Reported to: Director Regional Customer services Key Achievements:- Lead all after-sales operations, and technical & collusion activities, for countries like Ukraine, Russia, Kazakhstan, Caucasus region, Algeria, Tunisia, and Morocco.- Provided strategic guidance to National Importers, analyzed market conditions, defined sales objectives, and managed the service network like dealerships & service centers within the country.- Executed Toyota after-sales programs, including express service, customer care, service contracts, & roadside assistance, focusing on parts, service products, collision, accessories, and conversions.- Conducted lean processes and provided kaizen opportunities to enhance dealership profitability, as demonstrated in the Toyota Ukraine pilot, resulting in increased parts margin and reduced stock.

Brussels

Reported to: Training Development General Manager Key Achievements:- Collaborated with European companies to implement a lean training approach, standardizing processes, and enhancing local trainers' skills through curriculum mapping and visualization.- Implemented key performance indicators (KPIs) to monitor training activities in regional branches & to track the performance of after-sales service operations.- Introduced and implemented management training and development programs to promote Toyota's values and training across all European companies.

Paris

Reported to: Service quality Senior ManagerKey Achievements:- Managed the partnership between French Ministry of Education and Automobiles Peugeot for technical education development in Algeria and Iran.- Coordinated and implemented after-sales and technical training strategies for Peugeot National companies in over 12 countries, supporting them in developing local technical skills.- Implemented and developed e-learning modules and promoted Peugeot's service quality policy for regional and national training centers in Turkey, Croatia, Czech Republic, Algeria, Morocco, etc.

Paris

Reported to: Senior Manager Regional Parts and ServiceKey Achievements:- Implementation and promotion of Peugeot's parts and services policy towards Iran, GCC, and South-East Asian importers, negotiation of sales objectives, and deployment of after-sales processes, and job descriptions.

Reported to: CRM Senior Manager

Iran

Reported to: Deputy head of French Economic Representation

Masters In International Relations

Diploma Of Advanced Studies (International Relations)

Masters In Contemporary History