Hi everyone, I'm Raquel!With over 12 years of experience in Foreign Trade, throughout my career I have gained in-depth knowledge of logistics and warehouse operations, including pickups, processing, line item check, and classification (HS code - NCM). My professional journey has been driven by a passion for crafting effective solutions and fostering meaningful connections with clients and partners worldwide!I have managed all stages of import and export processes, collaborating with suppliers and customers across diverse markets — including Brazil, the USA, Portugal, South Africa, Norway, Belgium, France, China, Vietnam, Argentina, Chile, and more—spanning industries like consumer goods, construction, moving, and beyond.✅ Key highlights of my expertise include:•Streamlining import/export processes to simplify information flow, enhance efficiency, and reduce costs.•Developing new suppliers, leading price negotiations, and conducting critical cost and document analyses.•Managing end-to-end operations, identifying innovative solutions, and training teams for optimal performance.•Throughout my career, I’ve honed strong communication skills and excelled in international negotiations, solving complex operational challenges with a proactive and strategic approach.I thrive in dynamic environments, working across diverse markets to create value-driven strategies that deliver impactful results. Let’s connect and explore opportunities to collaborate!I do speak English, Portuguese and Spanish.💬 Passionate about developing projects and building meaningful connections. I thrive on helping clients maximize the value of the products and services they rely on, ensuring their needs are not only met but consistently exceeded. My transition into project management reflects my commitment to driving growth and efficiency for businesses while delivering exceptional experiences for clients and partners.👨🏽💻 Core competenciesInternational LogisticsNegotiation & ProcurementSupply Chain OptimizationRegulatory ComplianceData Analysis & ReportingCross-functional CollaborationProblem-solving & Decision-making🌎 International ExperienceLiving and working in Brazil, London and Argentina has enriched my professional and personal perspectives, enabling me to adapt to diverse markets and cultures effectively.Feel free to connect and drop a message!❯ contact: amirandaraquel@gmail.com
Jinga Trading
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Customer Operations Head-ExportJinga TradingBrazil
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Project ManagerMag Seguros Aug 2023 - Jan 2024Rio De Janeiro, BrazilResponsible for led the RSVP project managing 2.000 business partner leads, overseeing a team of 4.• Plan and define project scope, setting clear objectives, timelines, and project requirements, ensuring all stakeholders understand goals and expectations.• Facilitate effective communication across team members, stakeholders and clients, keeping everyone aligned and informed on project progress and any potential changes.• Supervise each phase of the project to ensure it advances as planned.• Research and identify potential new partners, initiate the sales funnel, and identify qualified opportunities for the sales team.• Evaluate the potential of each lead to ensure alignment with the offered solution, qualifying them based on specific criteria before passing them to sales.• Conduct regular follow-ups to keep leads engaged, respond to initial questions, and provide relevant content to prepare them for the purchase decision.• Use sales automation tools and CRM systems to manage leads, record interactions, and monitor progress through the sales funnel.• Qualify leads via multiple channels (phone, email, WhatsApp, helpdesk).• Generate regular reports on key metrics, such as customer satisfaction, ticket resolution times, response rates, and SLAs.• Collaborate with the sales team by providing insights into lead profiles and interests, supporting adjustments in approaches and strategies to maximize conversion rates. -
Import Export ManagerKuando Trading Mar 2018 - Aug 2023Miami, EuaResponsible for leveraging the projects and process standardization for key clientsMain responsabilitiesProject functions:• Create and develop new products and operations• Establish a discovery process to identify user needs and write user stories• Collaborate with the commercial and financial teams to design and develop solutions• Organize the backlog and set priorities• Build the roadmap, identifying dependencies and interdependencies• Develop and manage schedules to meet deadlines• Communicate strongly with stakeholders regarding project progress• Engage front-end contact with key clients, finding proactive solutions and being a trustworthy and insightful partner for the CS/Logistic team to reach common goals• Establish the first point of contact with different stakeholders, such as client teams, suppliers, and service providers for project follow-ups• Maintain a customer-centric approachOperational Functions• Customer Management and first point of contact for major customers • Stock management, forecasting and supply of imagery equipment• Coordinate shipments with national and international headquarters and suppliers• Follow up with shipowners during the journey until arrival at the destination port, monitoring the arrival of the material with the freight forwarder and clearing the goods• Issue and check import and export documents (Invoice, BL, LI, CI, PL, COA, COO, Shipment Instructions)• Negotiate international freight (ocean, road, and air freight)• Prepare management reports and performance indicators• Support the commercial team after their regular and structured account calls/meetings with a plan and desired pay-off, focusing on maintaining a strong relationship with the customer and managing any gaps that may occur• Manage and monitor the end-to-end shipment process• Maintain a customer-centric approach to help avoid errors and take preventive measures to eliminate repetition of errors• Manage payment invoices and commissions -
Supply Chain And Foreign Trade AnalystPetrobras Sep 2017 - Mar 2018Rio De JaneiroResponsible for coordinating the import and export process.Main responsabilities:• Maintain daily contact with WH/factory/IMSP & supply planner/T-hub• Manage daily/weekly activities: order management, load optimization, product stock verification, dispatch plan, interface with T-hub, and export documentation• Facilitate regular and comprehensive two-way communications across Commercial, Operations, Financial, and other departments, ensuring clear communication• Manage claims or returns• Coordinate the transportation of goods by air, sea, and land• Select and negotiate with transportation and customs service providers• Oversee and manage the necessary documentation for international transport• Analyze and improve logistical processes to reduce costs and increase efficiency• Issue contracts and control payments• Support purchasing tasks by contacting and setting up new suppliers in the system -
Foreign Trade AnalystGapuma Group Limited Aug 2016 - Aug 2017Londres, Reino UnidoGapuma is a British trading company specializing in sourcing, procurement, and logistics, providing essential goods and materials on a global scale.• Engage and connect with supply chain partners across the organization, including regulatory, global supply chain, project team, quality, and operations of the manufacturing plant• Understand the supply chain environment with a focus on stakeholder management, processes, and master data, with attention to detail• Analyze and optimize export processes and workflows, identifying and implementing digital solutions to enhance efficiency, accuracy, and customer satisfaction• Coordinate with freight forwarders and carriers to arrange and track shipments, resolve issues, and ensure compliance with export regulations and procedures• Research and evaluate best practices and emerging trends in process improvement, process automation, lean process management, and continuous improvement• Collaborate with cross-functional teams and stakeholders to communicate, validate, and execute process improvement solutions using various tools and methodologies, such as process mapping, flowcharts, diagrams, and simulations• Issue contracts and control payments• Mitigated escalations by active and proactive actions with vendors, procurement, buyers, financialteam, CFO and VPsHiring Keywords: -
Business Development RepresentativeBlue Duck Education - Mangahigh.Com Aug 2016 - Dec 2016Londres, Inglaterra, Reino Unido• Identify and qualify leads, reaching out to generate business opportunities to support the sales team• Achieved a 45% increase in prospecting and closing new business in Brazil• Collect, analyze, and interpret customer data to identify trends and patterns• Schedule meetings for the sales team• Serve as the primary point of contact for LATAM clients, providing guidance and support with a trilingual approach• Generate regular reports on key metrics, such as customer satisfaction, ticket resolution times, response rates, and SLAs• Monitor relevant business opportunities on educational portals and share bid requirements with the sales and management teams• Report to Commercial Execution Director -
Foreign Trade AnalystKuando Trading Jul 2013 - Jul 2016• Manage and monitor the end-to-end shipment process• Coordinate with various stakeholders in handling the shipment process• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders, ensuring timely resolution and response• Maintain a customer-centric approach to avoid errors and implement preventive measures to eliminate repetition of errors• Prepare and submit all documents in a timely and accurate manner, keeping internal and external stakeholders informed of the status• Identify process deviations compared to IOPs and proactively share them with the customer and reporting head• Maintain effective and proactive communication by regularly participating in conference calls with clients to ensure seamless process flow• Collaborate with the KCMs and commercial team to establish and strengthen customer relationships• Execute reports or other tasks assigned by the Team Leader or Manager• Receive booking requests from customers• Check and suggest vessels to the customer, considering cargo readiness, space availability, and deadlines for cargo delivery at the destination• Quote and request bookings from carriers and release to customers• Follow up and update deadlines in the Comex System• Coordinate the pick-up of empty containers at the depot, considering free time detention and storage.• Coordinate the delivery of empty containers to the customer warehouse, loading, and delivery at the port• Draft and review documents with brokersHiring Keywords:
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Export Back Office (Bko)Kuando Trading Jul 2012 - Jul 2013
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Foreign Trade InternKuando Trading Jul 2011 - Jul 2012
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Foreign Trade InternBanco Do Brasil Jan 2011 - Jun 2011Rio De Janeiro, Brasil• Intern in banking operations within the foreign trade sector of a Brazilian bank.• Analysis of invoices and client support.• Processing international payment orders using the company’s software.• Linking all operations to the Central Bank of Brazil.
Raquel Miranda Education Details
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Business Administration And Management, General -
Logistics, Materials, And Supply Chain Management
Frequently Asked Questions about Raquel Miranda
What company does Raquel Miranda work for?
Raquel Miranda works for Jinga Trading
What is Raquel Miranda's role at the current company?
Raquel Miranda's current role is Customer Operations Head-Export.
What schools did Raquel Miranda attend?
Raquel Miranda attended Centro Universitário La Salle, Universidade Federal Fluminense.
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