•Designed +1000 Ad-hoc reports using SQL and Info Maker software targeted to customers’ needs and requests.•Built 100s of Dashboards, KPIs using Tableau, Google Data Studio and Microsoft Power BI and Excel, to track sales and management performance.•Analyzed sales trends for different departments and identified the most successful and the least

• A/B Testing, Hypothesis Testing, Regression Models and applying inferential statistics on a real-world case studyProjects and Achievements:• Analyzed data of over 500k transactions and used outputs to guide marketing and product strategies, such as recommended products and RFM analysis of customers• Generated insights on customer churn and renewal rates, customers’ engagement, churn, Lifetime value from data tables with over 1M rows in SQL and Python.• Built Regression models… Show more • A/B Testing, Hypothesis Testing, Regression Models and applying inferential statistics on a real-world case studyProjects and Achievements:• Analyzed data of over 500k transactions and used outputs to guide marketing and product strategies, such as recommended products and RFM analysis of customers• Generated insights on customer churn and renewal rates, customers’ engagement, churn, Lifetime value from data tables with over 1M rows in SQL and Python.• Built Regression models to predict customer lifetime value, classification models to identify churn, transaction fraud, and clustering models for customers’ segmentation. Show less

• Assisting customers with managing their money investment to minimize risk and maximize returns.• Managed a team of customer service junior specialists - Handled different customers' accounts whether Personal or Corporate, Savings, Checking, Customers' orders & complaints.• Managed & Supervised Reports and daily operations inside branches.• Proficiency in dealing with Corporate and personal documents.• Audited Daily transactions, GLs, Customers' special rates and term deposits… Show more • Assisting customers with managing their money investment to minimize risk and maximize returns.• Managed a team of customer service junior specialists - Handled different customers' accounts whether Personal or Corporate, Savings, Checking, Customers' orders & complaints.• Managed & Supervised Reports and daily operations inside branches.• Proficiency in dealing with Corporate and personal documents.• Audited Daily transactions, GLs, Customers' special rates and term deposits renewals - CRM building and follow-up - Prepared ad hoc reports & updating Customers' data according to compliance regulations. Show less

• Built and maintained long-term relationships with customers.• Processed Trade Finance documents, credit and debit cards, short term credit facilities.• Initiated contact with new and existing customers to offer value-added products and services.• Follow-up with customers' need and requests with due diligence of Investment funds requests, Term Deposits & saving certificates of customers up.• Audited banking & clearings Checks daily, Processed certified and bank – draft… Show more • Built and maintained long-term relationships with customers.• Processed Trade Finance documents, credit and debit cards, short term credit facilities.• Initiated contact with new and existing customers to offer value-added products and services.• Follow-up with customers' need and requests with due diligence of Investment funds requests, Term Deposits & saving certificates of customers up.• Audited banking & clearings Checks daily, Processed certified and bank – draft checks. Show less

- Observed simple banking operations.- Reported Daily accounting transactions.- Managed cash deposits and withdrawals.