Aaron Mireles Email & Phone Number

New York, Us

Serving as their global head of catastrophe reporting to the Chief of Claims, responsible for strategy and operations and working with amazing partners across Lemonade to delight customers and support them to prepare, recovery, and strengthen after catastrophes. Lemonade is an artificial intelligence company, that does insurance, and the way we navigate serving customers gives us the ability to pay some claims in seconds and we're only getting started!

San Antonio, Texas, Us

Responsible for creating a culture of service, enabling technical expertise, and fostering an inclusive environment while leading an exceptional team of a dozen Auto Injury Claim leaders and over 120 adjusters that focus on supporting and protecting the military community.

San Antonio, Texas, Us

Leads an exceptional, high performing team of experience and process owners that leveraging the full power of USAA to develop and execute strategic change and process maturation related to preparation, response, and recovery from natural disasters. We drive organizational maturation, strategy development and execution, including establishing success measures (OKRs), to uncover and meet member needs through experience creation, process improvement, digital integrations and innovation. Concurrently responsible for leading our Enterprise-wide Catastrophe Response team through our world-class employees and critical partners with 24/365 impact assessments, deployment coordination, and fleet assets. From Dec. 2019 - April 2022, I concurrently led a team of highly talented Business Continuity professionals to establish and mature USAA's Property and Casualty Business Continuity Program, ensuring our compliance, risk management, and staffing adequacy to create, support, and sustain resiliency across our organization.

San Antonio, Texas, Us

San Antonio, Texas, Us

Proudly served our members and employees in P&C's Auto Catastrophe Operations, ensuring our Claims Operation in all regions and processes have the ability to surge to meet our members' needs during catastrophe events, domestic and international. Processes I am directly responsible for include our Auto Internal Cat. Response, FEMA's NFIP Program (Property Flood Claims), P&C Business Continuation, Employee Emergency Notification Systems, Wildfire Mitigation, and driving innovation within our Cat. Data and Analytics environments.

San Antonio, Texas, Us

Previously as a Claims Service Manager, I was responsible for leading and developing a team of claims adjusters that provided world class service, properly indemnified auto claims, and balanced $25M annually of our members' premiums through operational excellence. I also served as a Claims Service Manager over Auto's New Employee Training program, leading teams of new employees through training (virtually and in-person), creating environments conducive to their learning, and surrounding them in our culture, all while continue to develop our future leaders who assisted in classroom facilitation and drive innovation within the training environment.

San Antonio, Texas, Us

Previous positions held include the Casualty Claims Adjuster role in Non-Injury, First Party (PIP/MP) and Third Party Injury (BI Settlements) Auto Claims. Special assignments have included New Employee Training Coach for a year developing new Auto Claims Adjusters , a Subject Matter Expert in Injury Claims, and team representative for various mentoring, quality, and compliance organizations throughout each department. As an Adjuster, responsibilities included intake and resolution of minor to complex non-injury to injury claims for property damage and bodily injury. Evaluated values of bodily injury claims and negotiated settlements through the use of vendors, investigation, and critical thinking.

San Antonio, Texas, Us

Original Co-Founder and Co-Owner. In addition to leading operations and leaning processes, I was responsible for brand development, marketing in all channels, event coordinator, and leading business development. My passion was developing the business, our employees, and providing a fair and exciting venue for local artists and musicians to start their careers. After 5 years, we decided to sell our business to make time for our families and other ventures.

• Contract, full-time employee for three attorneys specializing in Criminal and Family Law. • Introduced a specific demand for PIP Claims, increasing revenue on all future applicable PIP claims by a minimum of $3,000. Composed motions/orders in relation to adoptions, terminations of parental rights, divorces, reducing probation terms, ALR/DWIs (and their proceedings), as well as bonds. Recorded affidavits. Obtained several last minute hearing resets. Worked with court administrations in several counties, including Medina, Williamson, Atascosa, Nueces, and Bexar.• Established firm’s eFiling account. Composed two websites for firm using Intuit. Maintained all attorneys’ calendars and file maintenance for their several hundred active cases.

• Maintained an efficient working environment for two attorneys focused in PI and Immigration Law. • Pre-Litigation. Held intakes with potential clients and evaluated their claims. Performed timely document recovery for claim processing. Filed claims and demands with insurance carriers (UM/UIM, medical, third-party). Secured rental arrangements for clients. Referred clients to collision centers and medical providers. Distributed LOPs/LORs. Ensured property damage was settled promptly. Maintained client relationships over the phone and in-person. Assisted with the negotiation of settlements. Secured medical bill reductions. Prepared settlement breakdowns and executed general file closure.• Litigation. Constructed and filed petitions/motions (family law and personal injury) with courthouse. Arranged for service of suits. Investigated defendant’s assets. Propounded and answered discovery (admissions, productions, interrogatories, disclosures) ensuring deadlines were met. • Office Management. During scope of employment, mentored an office clerk and an intern. Instituted a new computer database (LexisNexis Practice Advantage). Regularly opened and closed the office. Made deposits into IOLTA and operating accounts. Tracked billing hours. Designed firm’s logos, business cards, and website.

Originally employed as a Law Clerk, promoted due to enthusiasm and hard work ethic. Sent by attorney to a conference (2003) regarding litigation skills held in San Antonio, Texas. Trained another legal assistant during last month of employment. Other work related dues similar to above.

Master Of Business Administration (M.B.A.)

Ba, Psychology