Expertflow is a multinational company with headquarters in Berne, Switzerland and offices in three continents. Expertflow takes pride in serving emerging markets through its wide range of technologies, diverse partnerships, and deep expertise in contact center solutions. Recognized by Cisco as the collaboration partner of the year for Europe, Middle East, Africa and Russia, Expertflow continues to provide its partners and 100+ customers in all verticals with tailored services for well over a decade.As a Senior Portfolio Manager, I lead a select team of project/program managers in managing implementations of state-of-art technologies and professional services for tier one clients across the Middle East and Africa.

Managed thirty-five mega enterprise business application projects for one of PwC’s strategic accounts (diplomatic client). Planned a three-year transformation phase in alignment with the organization’s short and long term plans, strategies and visions, which were primarily achieved by managing these multimillion dollar implementations, using state-of-art technologies and business intelligence, in collaboration with worldwide market leaders in automation and digitization.Enhanced Project Management procedures and processes, setting project governance methodologies and frameworks in line with PMI, while following the client’s policies and strategies. Enhanced Project Management Reporting techniques for all management levels, providing efficient reporting levels for projects, programs and portfolios.Managed complex programs and sophisticated projects using specifically tailored Waterfall/Agile hybrid models, while utilizing project management tools and techniques to continuously and consistently managed Scope, Time, Budget/Cost, Quality, and Issue/Risk. Managed to comply with all international audit firms, having audit-free programs/projects with sustainable clearance from any audit findings.Orchestrated between project sponsors, solution architects, business analysts, testing managers, quality assurance and control managers, solution development managers, and project administration teams, resulting in successful integrated implementations. Managed vendors and ensured project deliverables are aligned with business requirements. Enhanced communication channels for monitoring and control as well as escalations and crises management, identifying all stakeholders and managing interrelation roles and responsibilities.

As a veteran, with over a decade of experience and personal passion, I offered the unique combination of hands-on project management that maximized organizational effectiveness, operations-oriented leadership and guidance, as well as business development which ensured efficiency and productivity.Being a multitasker who thrives on responsibility and achievement, I consistently scrutinized processes with an eye toward greater efficacy. Upon identifying key issues, I solved problems while embracing change and its positive effect on successful organizations. Fostering commitment, team spirit, pride, trust, and group identity are particular strengths.I effectively managed and implemented operational improvements that directly impacted bottom-line revenues. Most notably, I am instrumental in realizing revenues and profits with high margins. My success in achieving such results has been defined by my progressive mind-set, sound problem-solving skills, strong decision-making ability, effective follow-through, and my passion for teamwork.

Managed IBM Workforce Development Solution (WDS) Program for Kuwaiti graduates. The program provides services required to develop and deliver world-class, large-scale, comprehensive, customizable, cost-effective education programs (IT and non-IT) to enhance human resource skills in the labor force. It is intended for governments, academic institutions and public/private organizations that wish to develop the skills of a particular target audience and derive the benefits of a more skilled workforce.• Determined project roles of team members and resource requirements.• Increased customer satisfaction by setting and managing expectations and day-to-day client interaction.• Applied IBM's revenue models, profit & loss, cost-to-completion projections as well as pricing models and billing procedures and forecasting accordingly.• Created project documentation and legalities.• Established and maintained a well-communicated schedule.• Managed client change requests, internal change orders and phased delivery.• Evaluated all key project deliverables and formal sign-off.• Ensured project met internal and client expectations with respect.• Identified, tracked, managed and mitigated risks on specific client engagements.• When project control is in jeopardy, created contingency plans and implemented a revised project schedule, scope or budget in a timely manner.• Ensured clients understood expectations, deliverables, dependencies, risks, progress and the bright works development process.• Used sound judgment in all project communication.• Communicated progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members.• Managed partners who provided services to the project, ensuring the best high quality services with relatively reasonable prices.

• Operation Management: Managed the entire process and business cycle.• Channel Management: Managed customer requests by replying to queries and preparing proposals.• Customer Relationship Management: Sustained a high level relationship with customers by providing frequent consultation and conducting Training Needs Analysis (TNA).• Sales Management: Promoted HP Education Services in the region.• Business Development and Strategic Planning: Tailored the mission and vision of short-term and long-term plans for the Education Services.• Partner Management: Managed HP ATC’s (Authorized Training Centers) and made sure the service is delivered efficiently and according to HP standards.• Resource Planning: Subcontracted freelance instructors to deliver sophisticated training courses to ensure best quality training.• Quality Assurance/Control for HP training courses.• Built-up HP Education Services public schedule and certification schedule.• Budgeting & Forecasting: Managed revenue and P&L sheets, provided monthly and yearly revenue forecasts, as well as managed order-bookings, invoicing and collection. • Marketing Management: Set up marketing plans for the Middle East, and participated in creating the Education Services website.• Purchasing Management: Managed purchasing activities.• People Management: Supervised a four-member team, ensuring a teamwork spirit with best results and outcome.ICDL Operation Manager – Egypt(April-2011 to May-2012)• Supervised a team of quality assurance specialists and administrators.• Designed and maintained a centralized database.• Managed the operational processes and performance of HP subcontractors.• Managed all purchasing activities.• Managed learning nuggets, skill cards and certificates ordering, accreditation from MCIT and distribution to training centers.

• Assembled and configured Compaq and HP servers, storage systems and network devices (Cisco & 3Com) and cabling; monitored, diagnosed and troubleshooted.• Time management for all calls according to severity, availability of the customer, and SLA.

• Assembled and configured Compaq and HP desktops, laptops, servers, storage systems and network devices (Cisco & 3Com) and cabling; monitored, diagnosed and troubleshooted.• Time management for all calls according to severity, availability of the customer, and SLA.

• Prepared financially winning offers.• Presented total solutions to customers.

• Operated, monitored, troubleshooted and repaired all computers, printers and network devices during my shift.• Assisted the users with regards to any hardware, software and operating system issues/requests.