Team leader of 10 developer and designer Create subsystem for managing projects increase projects delivery more than 100% (from 14 project to 30 project in month)decrease projects deadline from 10 working days to 4 working days with PMBOK standards methods.

Just for challenge my self for how to growth the product from scratch with creative mindset.

Emma is a software company based in Vancouver.we do coding for others, and we haven't real products. our products is our vision for tech companies with high standards for their products

Contact Center Manager and Customer Data AnalystWith experience in setting up and managing contact centers, I have successfully identified organizational bottlenecks and resolved issues through call data analysis. By providing periodic reports to the product team and sales leads to the marketing team, I have contributed to improving organizational performance.Achievements:- Increased call response rate from 30% to 73%- Reduced customer wait time without increasing staff numbers- Developed customer management infrastructure and improved customer-centric structuresSkills:- Training and developing customer service staff- Quality control of responses- Creating contact center processesFocusing on enhancing customer experience and increasing efficiency, I am always striving to elevate service levels and customer satisfaction

Training and Coaching Specialist- Trained and coached over 30 call center specialists, ensuring customers remain connected to the World Wide Web.- Analyzed CRM data to identify call reasons and provided detailed reports to the Operations team.- Conducted daily scrum meetings to identify and resolve agents' issues efficiently.- Revised 17 out of 21 sections of the knowledge tree, gaining approval from unit managers and implementing significant changes after several years.Achievements:- Awarded "Best Team Player of the Year" among 137 employees.- Recognized as "Employee of the Month" 11 times.

Create a application UI/UX and web application from scratch.Design wireframe and prototype. Testing application for best user experience.

I studied software engineering and was very interested in hardware and product design, and this interest made me turn to teaching computer courses, so that more people can make their dreams through computers.