I am a system administrator and office incharge at Future Network, where I oversee the networking and IP telephony infrastructure-related hardware and software. I have a proven track record of improving and optimizing network systems, reducing downtime, and enhancing customer satisfaction. Some of my achievements include:Achieving uptime of 95.99%, increasing network efficiency and productivity by 11% year-over-year, and expanding the network into 10 districts in BangladeshReviewing, auditing, and on-boarding 20 external resellers into the network, handling thousands of concurrent network requestsLeading a team of 2 full-time self- employees and 1 contractor, and providing onsite and remote technical support to the clientsImplementing regular alerting and monitoring of network performance, which reduced network outages by 35%I am passionate about learning new technologies and skills that can help me deliver better results. I have obtained the Certified Fiber Optic Technician for FTTx (CFOS/H) certification, and I am also skilled in Mikrotic Bandwidth Management and Network Monitor with Linux. I am currently pursuing my Bachelor of Business Administration degree at National University | Bangladesh, with a focus on banking, corporate, finance, and securities law. I am eager to apply and sharpen my skills with Prudential, where I can contribute to the company's vision and goals.