- Planned and implemented company´s website portal which is integrated with the Learning Management System at the backend.- Also responsible for the ongoing additions and changes in the website portal.- Plan and implemented online learning strategy and the selection of courses for the company- Also responsible for the ongoing marketing and sales of company´s services both online and offline.

- Establish contacts with small businesses phone, email and social media such as Linkedin across North America. - Answer prospects and customers questions and inquiries through phone, email and online meeting.- Send periodic emails to prospects to introduce our products and services.- Schedule meetings with prospects for online presentations of our products and services.- Track and review customers and prospects interactions through CRM.

- Established contacts with companies´ procurement heads for IT procurement. - Answered prospects and customers questions and inquiries through phone, email and online meeting.- Sent periodic emails to prospects to introduce our products and services.- Scheduled meetings with prospects for online presentations of our products and services.

- Did door to door marketing and sales of courier and freight services to small businesses in London, ON, Canada.- Did email marketing and social media marketing targeting small businesses in southern Ontario- Also did cold calling and was able to contact 3000 businesses in London and other cities in southern Ontario. - Used online Customer Relationship Manager (CRM) software to track and review customers and prospects interactions with customers

- Provided digital marketing consultancy to clients for Search Engine Optimization, Pay per Click etc. - Performed Analysis to constantly monitor advertising campaigns and identified effective ways to improve clients‘ search engine rankings.

- Achieved strategic IT alignment with business and have positive impact on Business Processes- Prepared Strategic Information Technology Plan for the department- Performed Project Management of ERP application in particular and other IT projects in general-Completed implementation of three modules Accounts, Inventory and Fixed Assets for ERP-Completed implementation of Time Attendance System-Planned and implemented Moodle, world’s leading Learning Management System… Show more - Achieved strategic IT alignment with business and have positive impact on Business Processes- Prepared Strategic Information Technology Plan for the department- Performed Project Management of ERP application in particular and other IT projects in general-Completed implementation of three modules Accounts, Inventory and Fixed Assets for ERP-Completed implementation of Time Attendance System-Planned and implemented Moodle, world’s leading Learning Management System. -Implementation of IT Data Center relocation to a modern facility (80% complete)-Completed implementation of Sanako, a leading software being used in language learning labs-Completed implementation of online software for IT Support ManagementERP Project-Implemented complete Business Analysis Processes and Strategy which involved all the stake holders-Completed three detailed Requirements Documents for three modules namely Donor Management System, Students Recruitment System and Students Admission System- Coordinated with all the centers’ (six in all) IT support staff making sure that their IT related problems and issues are solved in time.- Managed IT Procurement Process - Managed IT Human Resources- Made sure that that enterprise infrastructure remains updated and fulfills all the needs of systems, processes and in business at large- Planned and implemented Archiving and Backup facilities - Managed IT vendors and outsourcing of applications development/customization to IT Applications Developers and Service Providers- Developed and implemented IT quality policies - Was developing and implementing service level agreements with vendors and internally with the departments- Was developing and implementing Risk Management and Business Continuity Plans- Managed IT Operations day to day activities by monitoring the Operations Staff and coordinating with the users. - Handled the problems which had been escalated to the Senior IT Manager. Show less

- Managed all IT Projects, including the school management system, vendors and outsourcers management, process analysis and design, change management, IT human resource management, training programs for educational staff, as well as IT policies and procedures - Identified, evaluated, and mitigated risks affecting projects- Coordinated and integrated insourced and outsourced IT solutions- Provided infrastructure management and support

- Tracked all projects being implemented by IT- Acted as bridge between Higher Management and Project Mangers by analyzing issues and project delays, and then reporting them to higher management- Performed Project Management of several projects including Customer Relationship Management (Microsoft Dynamics) at the bank

- Performed IT Project Management & Business Analysis for selected projects- Performed IT Quality Assurance for all Software Products, - Maintained IT Audit Standards within the company and managed internal IT Audit of the company with external Auditors. Also completed couple of research projects for an important client of our company.- Prepared Technical Documentation of 15 Banking Applications developed internally by the IT department of the bank.- Prepared Design… Show more - Performed IT Project Management & Business Analysis for selected projects- Performed IT Quality Assurance for all Software Products, - Maintained IT Audit Standards within the company and managed internal IT Audit of the company with external Auditors. Also completed couple of research projects for an important client of our company.- Prepared Technical Documentation of 15 Banking Applications developed internally by the IT department of the bank.- Prepared Design Specifications Document , Requirement & Gap Analysis Report, User Guides, SIT Certification, System Design Specification, UAT Certification, Message Format, Installation & Customization Guide, Installation & Operation Guide, DVL System Design Specifications and DVL User Manual for the project.- Prepared RBTS - Acceptance Test Results Document and RBTS - Requirement Gap Analysis Report for the project- Prepared Requirement Gap Analysis Report, System Design Specification, Input Forms, Installation & Operation Guide and User Guide for the project.- Performed Business Analysis, project management and quality assurance for Budget Tracking, Payroll and Fixed Assets Management for our client National Education Foundation, Pakistan- Performed Business Analysis, project management and quality assurance for Document Tracking System made for our own company.- Also completed a business analysis project named Tariff Rates & its Impact on KW&SB Performance for Karachi Water Board, Pakistan Show less

- Performed complete administration of Oracle Databases of the company.- Performed complete elicitation and analysis and produced Business Requirement Document for the Billing System project for local Consumers of Northern Ontario using telecommunication services of Gateway Telephones.

Government Securities System- Conducted complete elicitation and analysis for the whole system and produced Business Requirements Document. - Prepared System and User Manuals, provided training to users and also provided post implementation support- Got completed uploading and verification of huge volume of historical data into the system. Treasury Operations System-Provided change management in the system as and when required by the bank due the changes in the… Show more Government Securities System- Conducted complete elicitation and analysis for the whole system and produced Business Requirements Document. - Prepared System and User Manuals, provided training to users and also provided post implementation support- Got completed uploading and verification of huge volume of historical data into the system. Treasury Operations System-Provided change management in the system as and when required by the bank due the changes in the Government regulations. Implementation of Office Automation Products- Planned & Implemented MS-Office Products across whole organization- Brought the users from DOS environment using a number of different applications such as Lotus, Word Star etc. to Windows Environment using only MS-Office products. - Managed training of 300 Employees on MS-Office products. Assessed correct training needs, selected appropriate course material and then made sure that users reach upto a point where they could start using the product themselves.Corporate Systems- Planned and implemented ANZLink software for Corporate Clients of the bank. Also provided post implementation support to these clients- Planned and implemented FAMAS Encore, an integrated financial and management accounting system, for corporate managers to manage financial accounting of their corporate customers. Show less

- Performed Project Management, Business Analysis, Development and later System Support for the different systems developed and later deployed at different client sites. - Some major projects were: Inventory Management System for Pfizer Pharmaceutical Limited, Sales Analysis System for Adamjee Pharmaceutical (Pvt.) Ltd, Financial Accounting System for Adamjee Pharmaceutical (Pvt.) Ltd, Employee Management and Payroll System for Adamjee Pharmaceutical Ltd