Information Technology Technical Specialist
Saudi Arabia
Provided technical support for diverse user base, ensuring optimal hardware, software, and network functionality.Installed, configured, and maintained computer systems and peripherals.Diagnosed and resolved hardware and software issues promptly to minimize downtime.Administered user accounts, email systems, and network security.Conducted system backups, ensuring data integrity and disaster recovery procedures.Collaborated with cross-functional teams for upgrades and new… Show more Provided technical support for diverse user base, ensuring optimal hardware, software, and network functionality.Installed, configured, and maintained computer systems and peripherals.Diagnosed and resolved hardware and software issues promptly to minimize downtime.Administered user accounts, email systems, and network security.Conducted system backups, ensuring data integrity and disaster recovery procedures.Collaborated with cross-functional teams for upgrades and new technologies.Trained end-users in troubleshooting and software applications.Maintained detailed documentation of support activities and issue resolution.Assisted in IT infrastructure management, including network administration and hardware/software procurement.Offered technical assistance via phone, email, and in-person, resolving a range of hardware and software issues.Conducted regular system maintenance, including updates, patches, and virus scans. Show less