Amir Kader Email & Phone Number

Neuchâtel, Switzerland

Neuchâtel Area, Switzerland

Neuchatel, Switzerland

Responsible for test teams in EMEA, US, and APAC. Responsibilities included:- Hired, trained and managed the Quality Assurance team in US, EMEA, and APAC regions, resulting in effective integration of processes and releases.- Lead transition from waterfall to agile practices for Capture R&D.- Contributed to Product Roadmap outline with Product Management.- Mentored engineers and encouraged growth in technical and leadership roles.- Implemented testing processes and procedures which improved release schedule and quality of finished product.- Standardised release process across R&D teams.- Provided management risk assessment on roadmap and releases.- Created an automation strategy to measure OCR and extraction quality with reports and metrics outlining performance for executive management.- Implemented a Continuous Integration and Continuous Deployment pipeline for an Invoices solution product which improved overall quality and build stability. - Provided immediate return of investment to R&D teams by implementing CICD, which reported bugs within minutes of a checkin.- Acted as senior tester for a number of product lines to assist releases.- Worked with 3rd party vendors for feature and test strategy on product integration.- Organised test workshops which resulted in significant bug reduction and improved user experience of the software.- Assisted Support and Professional Services in diagnosing and troubleshooting production support issues.- Coordinated between departments to manage and prioritise production defects, support tickets, and knowledge sharing of new product releases.

I was responsible for support for Europe and the US. Achievements include:- Successfully built and implemented a cost effective support system- Developed appropriate metrics to measure performance and provide early indicators of areas to improve. Created processes and procedures aimed at constant improvement in all areas.- Identified and made recommendation for process improvements.- Liased between Customer and internal departments for issue resolution- Identification of sales/professional services leads from support related calls.- Actively involved in the recruitment process (Job description write-up, CV review, and interviews)- Implemented Support Survey to measure customer satisfaction.- Performed as a customer advocate at all times and to all levels of the company.Responsibilities- Provision of core product support- Escalation and Reporting of core product defects- Team building and training- Planning and forecasting for support department- Software License distribution and audits- Provision of paid support services- Liasing with 3rd party vendors to resolve customer issues- Identification of process improvements and implementation of these

In 2006, Brainware Inc was span off from SER Solutions. I picked up additional responsibilities with product Quality Assurance and testing. Trained offshore QA engineers and managed the resources for delivery of test designs and execution. My duties in support continued as normal. In addition I was responsible for office IT administration.

Joined a support role specialising in document data capture and workflow. I quickly learnt the application and began implementing with my colleagues working practices, documentation, and processes. Some of my roles and responsibilities included:- Identifying, troubleshooting, and escalating core product defects- Delivery of Training on company product suites (Internal staff, BP's, and Customers)- Designed and implemented the corporate Support System- Professional Services delivery- Developed internal knowledgebase

At 2000 Ives & Company was reformed as Aspective Ltd, specialising in Siebel CRM, Lotus Domino, Mobile software technology. My role remained the same with focus on international rollout of Lotus Domino solutions.

Worked for a small company (50 staff) developing solutions for Lotus Notes CRM. Some of the achievements, key roles and responsibilities- Acquired certification in the Lotus Developer path to Professional level.- International travel - Provide consultancy, development, implementation and installation services, and training.- Designed simple and complex solutions using Lotus Notes with integration into ERP systems (such as AS400)- Developed and deployed standard CRM solution for global rollout customer.

Bsc, Computer Science

In addition to graduating with a 2:1, I was also visible amongst fellow students as a subject matter expert in all fields and was a Go.

Bachelor Of Technology (Btech), Computer Science

1991 - 1992: Foundation of Information Technology and applications within Business. 1992 - 1994: Computer Science. Studied Programming.