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Amir Karimpour is listed as Customer Experience Manager (CXM) at Golrang Industrial Group | Expert in Customer Success, Effort Management, Call & Contact Center Operations, Customer Journey Mapping, and Customer Relationship Management. at Golrang Industrial Group, a company with 828 employees, based in Tehran Province, Iran, Iran, Islamic Republic Of. AeroLeads shows a matched LinkedIn profile for Amir Karimpour.
Amir Karimpour previously worked as Customer Experience Manager (CXM) at Golrang Industrial Group and Head of Contact Center at Okala | اکالا. Amir Karimpour holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from University Of Applied Science And Technology.
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As a Customer Experience Manager with over 14 years of experience, I have dedicated the last 6 years to specializing in enhancing customer experiences. My career began as a CRM expert in a software sales and training organization, where I honed my skills. I then transitioned into e-commerce, working within the Call & Contact Center unit. This journey has equipped me with a diverse skill set in customer experience management, encompassing customer effort management, customer success management, channel management, quality assurance, quality control, employee training, user experience (UX), identifying customer touchpoints, and creating comprehensive customer journey maps.
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Tehran, Iran
In my role at Wira System Pouya, I have implemented several key initiatives, including:Inbound marketing and social media engagementDeployment of Customer Relationship Management (CRM) using Microsoft Dynamics 365Establishment of a customer clubImplementation of NPS, CES, and C.SAT metricsDevelopment of a PPP (Productivity Performance Program) within the.
Tehran, Iran
I began my journey at Okala Group by providing daily support for 15 online orders, working alongside a team of 5 support specialists. As demand grew, the volume of online orders surged, leading to an increase in our team size. Eventually, we successfully managed the delivery of 50,000 orders daily across Iran, supported by a dedicated team of 60 employees.
Tehran, Iran
At Setareh Talai Company, which specializes in the sales and production of computer software and educational services, I served as a Customer Relations Expert. My responsibilities included conducting telephone sales, responding to incoming customer inquiries, and providing purchasing advice to enhance customer satisfaction and drive sales.
Other employees you can reach at golrang.com. View company contacts for 828 employees →
Mehdi Ebrahimzadeh
Colleague at Golrang Industrial GroupUrmia, West Azerbaijan Province, Iran, Iran, Islamic Republic Of
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Mostafa Hassanpanah
Colleague at Golrang Industrial GroupTehran Province, Iran, Iran, Islamic Republic Of
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Mehrad Nikravesh
Colleague at Golrang Industrial GroupTehran, Tehran Province, Iran, Iran, Islamic Republic Of
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Zahra Hosseinian
Colleague at Golrang Industrial GroupIran, Iran, Islamic Republic Of
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Maryam Raoufian
Colleague at Golrang Industrial GroupMazandaran Province, Iran, Iran, Islamic Republic Of
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Karo Manager
Colleague at Golrang Industrial GroupZanjan Province, Iran, Iran, Islamic Republic Of
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Melina Akbari
Colleague at Golrang Industrial GroupTehran, Tehran Province, Iran, Iran, Islamic Republic Of
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Abootaleb Ghalandari
Colleague at Golrang Industrial GroupTehran, Tehran Province, Iran, Iran, Islamic Republic Of
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Fatemeh Khorshidi
Colleague at Golrang Industrial GroupIran, Iran, Islamic Republic Of
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Rahi Zandi Far
Colleague at Golrang Industrial GroupTürkiye, Turkey
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Quick answers generated from the profile data available on this page.
Amir Karimpour works for Golrang Industrial Group.
Amir Karimpour is listed as Customer Experience Manager (CXM) at Golrang Industrial Group | Expert in Customer Success, Effort Management, Call & Contact Center Operations, Customer Journey Mapping, and Customer Relationship Management. at Golrang Industrial Group.
Amir Karimpour is based in Tehran Province, Iran, Iran, Islamic Republic Of while working with Golrang Industrial Group.
Amir Karimpour has worked for Golrang Industrial Group, Okala | اکالا, and Setare Talaei.
Amir Karimpour's colleagues at Golrang Industrial Group include Mehdi Ebrahimzadeh, Mostafa Hassanpanah, Mehrad Nikravesh, Zahra Hosseinian, and Maryam Raoufian.
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Amir Karimpour holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from University Of Applied Science And Technology.
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