Amir Karimpour Email & Phone Number

Tehran, Iran

In my role at Wira System Pouya, I have implemented several key initiatives, including:Inbound marketing and social media engagementDeployment of Customer Relationship Management (CRM) using Microsoft Dynamics 365Establishment of a customer clubImplementation of NPS, CES, and C.SAT metricsDevelopment of a PPP (Productivity Performance Program) within the support unitCreation of a comprehensive knowledge baseData mining to analyze customer insights for the customer club and enhance customer experienceImplementation of Call Management Software (CMS) for effective call center operationsCustomer Journey Mapping to optimize customer interactionsDevelopment of customer personas for targeted marketing strategies

Tehran, Iran

I began my journey at Okala Group by providing daily support for 15 online orders, working alongside a team of 5 support specialists. As demand grew, the volume of online orders surged, leading to an increase in our team size. Eventually, we successfully managed the delivery of 50,000 orders daily across Iran, supported by a dedicated team of 60 employees across various Contact Center departments, including quality assurance, quality control, inbound and outbound calls, returns, and the Voice of Customer (VOC) unit.One of the most important actions in Okala company was to participate in the implementation of PPP in the Contact Center unit, which led to the creation of a training team, quality control, quality assurance, etc.

Tehran, Iran

At Setareh Talai Company, which specializes in the sales and production of computer software and educational services, I served as a Customer Relations Expert. My responsibilities included conducting telephone sales, responding to incoming customer inquiries, and providing purchasing advice to enhance customer satisfaction and drive sales.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Accounting And Finance