Managed scheduling and detailed paperwork to ensure smooth service operations and timely customer support.Conducted diagnostics on Apple devices using GSX, performing both in-store repairs and functionality tests.Provided personalized consultations, translating complex technical issues into understandable advice, enhancing customer satisfaction.Coordinated with repair technicians, maintaining clear communication to ensure accurate and timely service delivery.Assisted in membership sales by leveraging technical knowledge to advise customers on optimal solutions.Facilitated efficient customer-facing interactions, contributing to a 4.7-star average rating, and ensuring positive client experiences.Opened and closed Geek Squad operations, ensuring all necessary tasks were completed, and the precinct remained organized and up-to-date.

Engineered a comprehensive Behavior Driven Development testing framework using a blend of Cucumber, Selenium, and Java, streamlining operational efficiency.Spearheaded MVP product design, cultivating a culture of innovative idea generation within the team.Initiated and championed Agile methodology, bolstering team collaboration and efficiency in application development processes.Oversaw end-to-end configurations, ensuring a unified integration and functional coherence of application peripherals.Orchestrated and enriched user interfaces, including profile surveys and back-end data transfers, optimizing initial user experiences.Pioneered the implementation of novel features such as Dark Mode, unit conversion, a barcode scanner, and a graphing widget, enhancing app usability and functionality, crafted using JavaScript.Executed API testing using Postman and Karate framework, developing robust test cases employing Java and Selenium, fortifying both automated and manual testing processes.Utilized Async Storage with React Native and JavaScript for efficient data caching, and constructed visualization widgets to optimize data presentation and access in exercise-related applications.Conceptualized and designed sophisticated graphs for the stats widget, focusing on user-friendly data visualization and interactivity. Skillfully planned and executed data manipulation strategies to enhance the accuracy and presentation of statistical information, ensuring a seamless and insightful user experience.

Provided technical support and assistance to clients, ensuring seamless IT service operations.Utilized Java and Python to develop and maintain software applications.Received hands-on training in Spring Boot, enhancing back-end development capabilities.Gained expertise in Selenium, enabling efficient automated testing and quality assurance.Actively participated in problem-solving sessions, contributing to the continuous improvement of IT services.

Developed hundreds of Database, API, smoke and regression test cases across multiple applications using Selenium WebDriver and Java, then configured the test cases into Jenkins CI/CD Pipeline for nightly test execution.Leveraged a JDBC connection to interact with MySQL, Microsoft SQL Server, and Oracle databases for database validation testing.Logged, tracked, and managed bugs in JIRA, collaborating with the development team to prioritize and resolve issues efficiently.Authored clean, efficient, and dynamic code across all projects, adhering to best coding practices to minimize manual maintenance after integrating test cases into the CI/CD pipeline.

Reduced transfer time for client workstations by 76% using automated bash script of os installation.Reduced manual efforts by 30% by developing reusable functions for for scripted tasks in bash and pythonLogged, tracked, and managed bugs in JIRA, collaborating with the development team to prioritize and resolve issues efficiently.

Writing scripts to automate workflows using Python.Collaborating with teams to understand their processes.Maintaining and improving existing automation scripts.Designed, developed, and maintained automation scripts to validate software functionalities using tools like Selenium WebDriver, TestNG, Cucumber, and a Behavior-Driven Development framework.Acquired strong expertise in implementing the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).Applied Agile Scrum Methodology by actively participating in Daily Scrum, Sprint Planning, Refinement, and Retrospective meetings, where I contributed and received feedback to enhance my software testing skills and overall performance.