Holds a Bachelor's degree in Electronics and Computer Engineering with a specialization in IT Support Technician. Possesses over 4 years of experience in resolving technical issues, providing technical assistance, and ensuring seamless IT operations. Proficient in managing and troubleshooting various IT systems and dedicated to ongoing professional development. Actively seeking to contribute to a dynamic team in an IT support role.• Excellent knowledge of troubleshooting hardware and software issues;• Strong knowledge of Windows 11, 10, 7, Windows Server, Mac OS, and Active Directory;• Familiarity with VMware, M365, PowerShell scripting, and cloud computing platforms;• Excellent knowledge of hardware Assembly and Testing and Excellent knowledge of computer hardware (CPU, GPU);• Good knowledge of BIOS Setup and Windows Installation;• Experience with IT security practices and preventive maintenance;• Familiar with MacOS, Linux, and networking concepts.• Excellent time management skills;• Strong problem solver and troubleshooting skills;• Strong written and verbal communication;• Strong customer service;• Able to work under pressure;• Excellent knowledge of computer hardware repair;• Ability to work with minimal supervision;• Excellent interpersonal skills;• Ability to work independently and as part of a team.