install and manage

Deliver, install, maintain and test computer hardware, software, peripheral equipment and necessary cabling. Configure system to standards. Respond to requests for assistance from computer users experiencing problems with computers or peripheral equipment. Install and maintain Local Area Networks and internet connections. Repair hardware. Maintain computer-related records. Conduct computer use training. Assist in the purchasing process and request bids.

Troubleshot and resolved requests for hardware , software and network issues, primarily coming in the form of e-mail, phone calls, and tickets• Ensured that project, hardware and software documents are complete, updated and stored appropriately• Set up users’ network and email accounts on the network server• Responsible for accurately and completely recording the issues and resolutions to client issues in the IT Service Management System.• Worked within trouble ticketing/tracking by working and moving cases/tickets to relevant departments and providing required follow-up for 1,000 clients• Establishing documentation/ policies for effective resolution for all calls and tickets.Overseeing day to day operations within the helpdesk.