Amirmohammad Maleki Email & Phone Number

Smart Phone Call:• Designed and implemented an AI-powered outgoing phone call system.• Generate over 8,000 minutes of calls each day.• Replaced human agents with AI assistants.Customer Insight:• Developed a platform with tiered access for different roles within the company.• Analyzes text data from chats and calls, offering insights into customer issues, suggestions, and feedback on products and services.Chatbot:• Increased customer satisfaction from 30% to… Show more Smart Phone Call:• Designed and implemented an AI-powered outgoing phone call system.• Generate over 8,000 minutes of calls each day.• Replaced human agents with AI assistants.Customer Insight:• Developed a platform with tiered access for different roles within the company.• Analyzes text data from chats and calls, offering insights into customer issues, suggestions, and feedback on products and services.Chatbot:• Increased customer satisfaction from 30% to 68%.• Handles 70% of the chats, saving the work of over 20 agents.Smart Video Meeting Analysis Platform:• Developed a platform for the automatic analysis of video meetings.• Extracts key information from meetings and provides visual reports.• Reduced the time spent on meeting analysis by 80%. Show less

• Developed a chat service tailored to stakeholders’ requirements, including user registration, ticket platform, customer ranking, and agent creation capabilities.• Reduced customer waiting time for chat responses by developing features such as FAQs and providing ready-made answers from agents.• Designed the product roadmap to align with user needs and business objectives.• Held Scrum meetings and managed the backlog effectively.

• Communicate with stakeholders to ensure successful project completion.• Collaborate with designers, photographers, and content creation teams.• Manage and prioritize task lists effectively.

Master Of Engineering - Meng, Financial Engineering

Education record