Responsible for group wide IT Operations, managing the IT Support and Operations team, and establishing technology standards and development of new IT services.Achievements: ▪ Instrumental in the introduction of new IT initiatives that drove cost optimization.▪ Modernized and optimized Zain Group Datacenter (DC) infrastructure and enterprise applicationa and migration from Sabahiya DC to Headquarter DC.▪ Migrated Zain Group Networks KPI Enterprise Application (Exfo) from On-premise to Amazon Cloud considering a valid five years business case and reduction of 12%.▪ Managed the vendors contracts in Zain Group with impact of 24% reduction in OPEX.▪ Revamped the IT operations in Zain Group, streamlined and automated the operations’ requests, approvals and workflows leading to 20% reduction in IT support and operations cost.▪ Standardized Microsoft Enterprise and Support Agreements across all Zain Group and Operation companies achieving 16% on the overall EA price levels.▪ Led the process of standardizing and unifying service level and framework agreements (SLA) across all Zain OPCOs whenever possible to gain operational efficiency for enterprise applications and IT Infrastructure.▪ Approver for all the technical requirements and projects on Group and OPCOs representing Zain Group Technology in planning boards committees.▪ Indirectly managed the IT teams in the Zain Operations companies in 5 different countries in the area of responsibility. ▪ Drove Enterprise Applications Cloud migrations and IT infrastructure modernization.▪ Oracle ERP Centralization Program Manager.▪ Project Manager and Technical Owner for the BMC deployment in Zain Group OPCOs.▪ Implemented system wide initiatives to improve efficiency and effectiveness of business processes ▪ Spearheaded tenders preparation and technical evaluation for major suppliers such as HP, Huawei, DellEMC, VMware, Oracle ... etc. capitalizing on Zain economy of scale to reduce CAPEX tangibly.

Achievements:▪ Managed the migration of Zain Group Microsoft exchange environment to O365 and MS Azure cloud.▪ Built a blueprint for Remedy ITSM and CS technical solution and managed the blueprint deployment for all Zain Group Operation Companies.▪ Led the program of Standardizing, Centralizing and Migrating Oracle ERP modules for Zain Group and Operation Companies (Group, Kuwait and Sudan). This has a great impact on the licenses, infrastructure and operations costs.▪ Managed the revamp of Zain Group and OPCOs corporate websites.▪ Finalized the migration of the Group Corporate website to AWS and complete the managed service contracting. ▪ Project Manager and Technical owner for the Documentum knowledge management, Zain Intranet and Website Portals for Zain Group and Operations.▪ Project Manager and Technical owner for Zain Remedy systems for Zain Group ▪ Program Manager for Oracle ERP Centralized implementation in Zain for different Oracle Modules.▪ Managing of implementation and further supporting of the Oracle HRMS modules across the 22 Zain group companies in 22 different countries.▪ Acted as a Project Manager to implement the Kenexa Onboarding system and Payroll outsourcing for Zain Group.

Highlights:▪ Implemented HR, Payroll, OLM, and SSHR, in Al Jomaih Automotive Company (AAC).▪ Implemented HR, and Payroll, in MTC Vodafone Kuwait (Group & Atheer).▪ Provided Oracle HRMS consultancy.

Highlights:▪ Implementing Oracle HRMS modules (Oracle HR, Oracle Payroll, OTA).▪ Working as System admin for IT including UNIX. Oracle and windows environment.▪ Digital Unix System Administrator and implementer to Oracle Inventory System.