Amir Mourad Email and Phone Number

Drive customer success and satisfaction by building strong relationships, understanding needs, and implementing strategies for adoption, retention, and expansion. Proactively engage with customers, resolve issues, and provide exceptional support to maximize business outcomes and foster loyalty.-Implemented proactive customer engagement strategies, resulting in a 97% retention rate of current customers.-Quarterly overachiever with minimum 120%, surpassing expectations and delivering exceptional results.-Mentored junior customer success peers by providing guidance, advising, and quality management.-Successfully published over 4+ customer success stories, encompassing videos and blogs, highlighting the achievements and positive experiences of our customers .-Effectively persuaded a highly satisfied client to provide us with a complimentary marketing campaign showcased on 48 screens within 27 branches across Cairo, Egypt's petrol stations. This high-impact campaign, originally valued at 150k EGP per month, was successfully secured for a duration of 28 days at no cost.-Collaborated with various departments to successfully onboard freelancers as strategic partners.

Aided with document control and digitizing company files including implementing paperless systems to streamline operations. Provided support to different departments, such as conducting research and generating content for websites and social platforms. Presented effective client communication.-Helped with filing ESR Notifications for the Ministry of Finance on behalf of 80+ companies, as well as company renewals and issuance of certificates from offshore company portals.-Conducted multiple trials across 6+ CRM platforms in order to carry out the one that best suited the needs of the firm.-Initiated implementing an ERP system to disentangle and ease operations which was subsequently adopted.

- Manage client relationships, serving as primary contact for advertising needs.- Oversee campaign execution, ensuring alignment with client objectives.- Collaborate with internal teams to develop and implement advertising strategies.- Handle budgeting and financial aspects of client accounts.- Coordinate project timelines and resources for successful campaign launches.- Identify and pitch new business opportunities for portfolio expansion.

- Setting objectives for the PR team and monitoring team member's performance. - Leading outward PR strategies and plans that promote key initiatives and promote the rotaract's image.

- Responsible of training and delegating 2 teams: logistics and fundraising.- Creating sponsorship packages.- Finalizing deals with sponsors to sponsor the events.- Cooperating with the administrative team in the university.- Applying crisis management in the main event.- Contacting suppliers to get the best prices for event supplies.

- Working with students in individual and assisting them with creating an academic plan for their education.

- Contacting volunteers and helping them to find the suitable program for them abroad.

- Contacting potential clients to inform them about Wuilt an automated website builder.- Initiating sales with potential clients over the phone.

- Selling google adwords to firms in Australia

- Brain storming on new and innovative ideas.- Searching for market leaders to illustrate the idea in a talk.

- Responsible of training and qualifying media team. - Allocating and delegating media team members to cover the sessions and conferences. - Editing photos and videos. - Posting the footages on Facebook page.

- Communicating with public relation professionals.- Dealing with exhibitors needs.- Holding responsibility for implementing crises management plans.

- Coordinating with other departments to introduce various offers for Cairo university's students.- Organizing sales events.

- Selling medical equipments for seniors in United states of America.

- Training and simulating in different departments as sales, warehouse, accounting and management.