Amir Paluch Email & Phone Number

Israel

Nesher, Haifa District, Israel

• A member of the company's management
• Key partner in building an organizational strategy, realizing organizational connectedness, and leading operative processes within and between departments
• Contribute to breaking into the international market according to the management's decision.
• 24/7 service management, responsibility for customer service, ongoing operation of the NOC with the help of the NOC manager, and handling RCAs
• End-to-end management of the company's customers
• Leading the upsell process (in collaboration with the Sales department)

Tel Aviv, Israel

• Radware acquired SecurityDAM to lead its cloud organization
• Leading a group of 3 network and service-related customer-facing teams within Radware’s cloud operations (Cloud NOC, Network experts, and cloud escalations and incident managers)
• Managing and mentoring 3 team leaders and 30 employees in the group
• Leading cross-organization improvements processes across all groups
• Participating in C-level meetings to represent the Cloud customer-service perspectives

מחוז תל אביב, ישראל

• Establishing and effectively managing a worldwide follow-the-sun 365/24/7 support organization
• Growing technical infrastructure and security teams from hiring through performance management, team motivation and mentoring to career progression
• Supporting Fortune 100 customers in a mission critical Cloud SaaS
• Working directly with C-level within the organization
• Setting up KPI for performance measurement and achieving higher efficiency
• Leading cross-company teams to resolve customers’ issues

Tel Aviv - Jaffa, Tel Aviv District, Israel

• Designing and implementing of customers operations (3-tiered Support, On-boarding and CSM global teams)
• Implemented tools, procedures and cross-company processes to achieve comprehensive goals of performance and growth
• Oversee company operations and employees productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met through evaluating by analyzing and interpreting data and.
• Ensured effective recruiting, onboarding, professional development, performance management, and retention of employees

Israel, Tel Aviv

• Establishment of a end-2-end QA layout for company's product in banking industry
• End to end testing of the company's products including writing of testing documents and bug tracking and verification
• Support TIER 1 customers from on-boarding phase to continuous operational integration
• Writing product and customers documentation
• Company’s IT administrator (hardware and software) and cloud computing administration (AWS)

Herzeliya Pituach

• End-to-end testing of internet trading platform and web based back office system including testing documents and bug tracking and verification
• Version Master - responsible for coordinating and applying versions to production servers
• B2B relations with the company's major customers including support, success management and features designing

Israel

Consulting on Telephony and Low Voltage Systems.Responsible for operational aspect of the companyManaging employees from all aspects – salaries, social benefits, assignments, etc.Managing suppliers relationships - tracking of supplies and orders, price offers, bidsProject Manager of low voltage systems and telephony projects for different.

Israel

Establishment of a QA layout for a new productEstablishment of work relationships and coordination between the QA team and R&D/PSPlanning and follow-up of work assignmentsManagement of the defect tracking system (Issue Tracker)Design of product tests and QA documentation – STP, STD and STRTesting of the software application in all its aspects

Israel

Team leader – QA teamDevelopment of work plans, including assignment and follow-upWriting of testing documents – STP, STD and STRManagement of defect tracking, tests and test lab system (TestDirector)Planning and execution of Perl and Shell scripts on distributed automated storage management softwareTesting of all storage types (DAS, NAS, SAN, FC, iSCSI).

End-to-end QA project leader for a client in IndiaField engineering and ATP performance for clients in ItalyWriting of testing documents – STP, STD and STRPerformance of tests on a system including ISDN and SS7Responsible for working with an out-sourcing team

Responsible for up to 40 workers per shiftManagement of stress points within the call centerPrior to this position, worked as senior support

Computer Sciences And Mathematics

Matriculation Certificate, Computer Sc And Physics

Activities and Societies: Maccabi Youth Organization