• Sale and Purchase of foreign and convention is Dirham or any other currency at the prevailing exchange rate.• Accept cash remittances (Express Products and Bank Products).• Cash payment for remittances (Xpress Products).• Accepting credit card payments and prepaid top-ups for du, Etisalat, and mobile providers of other countries.• Ensure the genuineness of currency notes being exchanged.• Fake notes are to be reported immediately to the manager, who will take necessary steps to report to Central Bank/Local Police.• Balancing the cash at the end of the day and preparing the necessary reports. In case of cash shortage/ excess, the same should be reported immediately to the manager.• Prepare and reconcile daily transaction reports with physical vouchers for all transactions of that day.• Make sure that cash is sent to the bank when there is extra cash, over the required limit.• Exercised due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.• Handled marketing and cross-selling of finance products (Xpress Products, WPS payroll, Money exchange, TT, etc.)• Handles customer inquiries and assistance about the company’s products and services.• Deal with customers' inquiries and assistance about the company’s products and services.• Deal with customer complaints and take necessary action.• Any other reasonable duties which may be required by management from time to time.

Conducted rigorous KYC and AML checks on 150+ high-risk accounts, identifying potential compliance issues and mitigating financial risks effectively.Spearheaded the migration of account opening procedures to a digital platform, accommodating over 2000 new customers successfully.Oversaw the daily monitoring of log books, identifying discrepancies swiftly, and aligning operational practices with company standards.Verified and authorized outward clearing transactions, overseeing 500+ weekly, reducing processing time by 20%.

Because I was pursuing an MBA in Insurance and Risk Management, I began my job with an insurance Comany. While working at EFU, I got a lot of practical insurance knowledge. Following are my job responsibilities: - Contact potential customers by referrals, cold calling, and networking.- Advise clients on the insurance policies that best suit their needs.- Hit and exceeded department KPIs by 20% for months in a row.- Sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients.