Amir Rachman Email & Phone Number

Banten, Indonesia

Jakarta, Jakarta, Indonesia

- Leading Crisis Management during Productions issues, in charge for creating SOP for On Duty Managers, so incident can be solved quickly.- Managing 4 Department as People Manager with 44 Team member, 4 Department are supporting a retails service (Merchant & Channel), Monitoring 24x7 and for Partner Integration.- Strengthen the SOP and Procedure for New Workflow from Delivery, create 4 eyes principal as per standard audit process (Dual Control, Dual Custody and Segregation of… Show more - Leading Crisis Management during Productions issues, in charge for creating SOP for On Duty Managers, so incident can be solved quickly.- Managing 4 Department as People Manager with 44 Team member, 4 Department are supporting a retails service (Merchant & Channel), Monitoring 24x7 and for Partner Integration.- Strengthen the SOP and Procedure for New Workflow from Delivery, create 4 eyes principal as per standard audit process (Dual Control, Dual Custody and Segregation of Duty).- Build relationship with other departments to resolve the backlog for Delivery and Operational Features to Production- Created Post-Mortem report Incident for Retrospective, Release management record so it can be reviewed and improve with all stakeholders- Documenting all process for Retail Services such as (Merchant Integration Process and Banking Integration Process)- Create Weekly Report, Monthly Report for management so performance from Banking Partner, Aggregator, and internal performance it can be review and strengthen the SLA.- Lead, Guide and Supervise for technical activity such as Query Recommendation, Automation Recommendation, Sprint Automation Plan Show less

Jakarta Metropolitan Area

- Managing DevOps and Production Support Team in Squad Model- Managing Delivery Pipeline for Jenius Apps- Managing Cloud Environment for Jenius Infrastructure (AWS & Alibaba)- Supporting End to End Services from Delivery into Operations

Greater Jakarta Area, Indonesia

• Work as a Lead for Production Support Team & DevOps in Agile Term • People Management (Lead, Guide, Supervise) for Operational Activity and Service Improvement for Jenius (One of Key for Bank BTPN Product) • Ensure IT Service availability 99% running with monitor service, create an alert for any service interruption, providing the feedback to the developer for better improvement for every performance of microservices• Work as a Technical Leader to give recommendation related… Show more • Work as a Lead for Production Support Team & DevOps in Agile Term • People Management (Lead, Guide, Supervise) for Operational Activity and Service Improvement for Jenius (One of Key for Bank BTPN Product) • Ensure IT Service availability 99% running with monitor service, create an alert for any service interruption, providing the feedback to the developer for better improvement for every performance of microservices• Work as a Technical Leader to give recommendation related complaint handling to Customer Care, Service Quality Assurance and Business Operations.• Supporting Openshift Platform, Jenkins.• Optimize APM Tools e.g New Relic, Splunk for Monitoring Perspective so KPI can be Achieve as per Standard Compliance from Banking Regulatory.• Organize Meeting and make sure the bottleneck it clear during delivery process, and keep health environment in each squad.- Technology Use :• APM : Splunk, New Relic• Version Control : Git, Bitbucket• Documentation : Confluence, Jira(Ticketing Tools)• CI / CD : Jenkins• Cloud Platform : AWS, Alicloud• Database : Oracle, Monggo DB, Postgress, Redis• Object File Storage : Minio• Container Platform : Openshift Show less

Greater Jakarta Area, Indonesia

Management Perspective • Managing 11 People in shift, to work as a Technical Support.• Manage and ensure for VAS Services are running properly and met KPI as agreed by Indosat• Ensure Complaint Handling from customer are handle properly by L1 Team• Do assessment and requirement Gathering from L1 and L2 for what they doing and prepare the documentation for SSP Surrounding System.• Collaborate with Surrounding System Devices such as AIR, SDP, SAPC, UPCC to check for… Show more Management Perspective • Managing 11 People in shift, to work as a Technical Support.• Manage and ensure for VAS Services are running properly and met KPI as agreed by Indosat• Ensure Complaint Handling from customer are handle properly by L1 Team• Do assessment and requirement Gathering from L1 and L2 for what they doing and prepare the documentation for SSP Surrounding System.• Collaborate with Surrounding System Devices such as AIR, SDP, SAPC, UPCC to check for operational daily activity.• PDCA (Plan, Do, Check, Act) with Customer Operations for daily activity and ensure every services and reconciliation working properly.• Create Standard Operating Procedure (SOP) for L1 and L2 as a technical best practice for handle Self Service Provisioning System on Indosat.• Create Management Reporting for SLA KPI Monthly Review and Weekly Review by Management.• Help additional project from Operations Perspective and support commercial activity.Technical Perspective• Do assessment, plan and develop tools for Complaint Handling with PHP, SOAP, and Rest API for Operation Purposes.• Create automation script to fix temporary work around before it deliver permanent solution by development team, using PL/SQL and Shell.• Create Monitoring Script for VAS Registration Data Package to ensure service and transaction are running properly.• Create Monitoring alert for sending any service degradation to stakeholders for data package registration.• Do troubleshooting if any issue happen and analysis for escalation to next level (L3).• Do sanity and monitoring after deployment on every Weblogic instance and BPEL Instances. Show less

Working as a Technical Consultant for Indosat Ooredoo for several below projects• CSG Interconnect Billing System 8.1 (Celuller, IDD and Content)• CSG Interconnect Financial Manager• CSG Automatic Reconciliation• SAP Business Object

• Application Development for charging applications from third party (Content Provider) on Brazil(Vivo Participacoes, TIM Brasil, Claro, Oi) Telecommunications, using several technology (PHP, MySQL, Bash Shell)• Development for Registration content on Egypt using API (SOAP, JSON).• Requirement Gathering with business development team for applications that needs to be develop.• Development USSD Menu Browser for several campaign on Local Telecom (Indonesia) for Indosat•… Show more • Application Development for charging applications from third party (Content Provider) on Brazil(Vivo Participacoes, TIM Brasil, Claro, Oi) Telecommunications, using several technology (PHP, MySQL, Bash Shell)• Development for Registration content on Egypt using API (SOAP, JSON).• Requirement Gathering with business development team for applications that needs to be develop.• Development USSD Menu Browser for several campaign on Local Telecom (Indonesia) for Indosat• Testing all applications before deploy on live productions servers. Show less

Greater Jakarta Area, Indonesia

Manage Services for Hutchinson 3 Indonesia• Application Development for operations enhancement using below technology. PHP, Oracle 10G, MySQL, Web Services (SOAP and Rest), XML• Application Development for Reporting Tools using PHP and Oracle.• Incharge for operations level for Monitoring, Troubleshooting, execute Change Request for several applications, such as : * Clarity provisioning system (To communicate between BSS and OSS such as IN, HLR, RIM) *… Show more Manage Services for Hutchinson 3 Indonesia• Application Development for operations enhancement using below technology. PHP, Oracle 10G, MySQL, Web Services (SOAP and Rest), XML• Application Development for Reporting Tools using PHP and Oracle.• Incharge for operations level for Monitoring, Troubleshooting, execute Change Request for several applications, such as : * Clarity provisioning system (To communicate between BSS and OSS such as IN, HLR, RIM) * Crestel Voucher Management System (To Generate vouchers for Prepaid Customers) * SixDee Notification Server System (Notifications promo for customer) * SixDee Unstructure Unsuplementary Service Data / (USSD) (Notfications pop up on handset for topup, balance inquiry, check promo) * VHUB Broadband Registrations System (for validating registration data for broadband retail package) * Pretups Applicatons (for Retailer Billing Management) * Mobile Applications * On Device Portal/(ODP System) (for BimaTri Android Applications) * TIBCO middleware (Services Oriented Architecture for communications between BSS systems)• Responsible for any Trouble Ticket and Service Request related Broadband Services and Blackberry Services.• Maintain System Performance and Create Unix schedule jobs for Reconcile activities and Housekeeping Activities. Show less

INTEC Singl.eView Billing Telecom Managed Services for Hutchinson 3 Indonesia.Application Development for Operations Management System for H3I Indonesia with PHP (Codeigniter), MySQL, Oracle, SOAP.

• Develop VAS Tools with PHP and Oracle 10G for Internal Team.• Maintain all VAS Application such as Prepaid Registration, Top up, Blackberry and Mobile broadband, Provisioning agent also Third party service such as HLR, RIM, IN. • Troubleshooting VAS Application also Middleware application, Solving issue (Trouble Ticket or Service Request) from Customer Service for subscriber problem. • Coordinate with Service Delivery and UAT Team if there is new… Show more • Develop VAS Tools with PHP and Oracle 10G for Internal Team.• Maintain all VAS Application such as Prepaid Registration, Top up, Blackberry and Mobile broadband, Provisioning agent also Third party service such as HLR, RIM, IN. • Troubleshooting VAS Application also Middleware application, Solving issue (Trouble Ticket or Service Request) from Customer Service for subscriber problem. • Coordinate with Service Delivery and UAT Team if there is new requirement that deploy on Production servers. • Optimizing and tuning application for better performance. • Optimizing the PL/SQL Script. Show less

• Application Development for Monitoring tools using PHP and Oracle10g. • Assist VAS Engineer for troubleshooting on VAS Application. • Generate daily report TPS for Prepaid Registration, E Top Up, Voucher Top Up, Voice BFT on INTEC and Geneva, IN BFT, Unbarring, PRBT. • Monitoring VAS Application (Services and Traffic from SMSC to OCS), such as Top up Services, Prepaid Registration, Blackberry and Mobile Broadband, Provisioning Services, Middleware… Show more • Application Development for Monitoring tools using PHP and Oracle10g. • Assist VAS Engineer for troubleshooting on VAS Application. • Generate daily report TPS for Prepaid Registration, E Top Up, Voucher Top Up, Voice BFT on INTEC and Geneva, IN BFT, Unbarring, PRBT. • Monitoring VAS Application (Services and Traffic from SMSC to OCS), such as Top up Services, Prepaid Registration, Blackberry and Mobile Broadband, Provisioning Services, Middleware Application. • Monitoring Real Time Traffic from Network Element (IN, GGSN, SMSC) such as Voice Services and Traffic, SMS Services and Traffic (FDA and RTCG), GPRS Services and Traffic. • Monitoring OCS (Billing) such as Rating and Mediation, Monitoring Billing Show less

ICWRMIP (Integrated Citarum Water Resources Management Investment Program) Project. Develop Citarum Online Platform Portal and Procurement System also Knowledge Center Application for the Bappenas. • Developing web portal, base from the Drupal CMS, http://citarum.org, using PHP & MySQL. • Developing procurement system, http://procurement.citarum.org, using PHP & MySQL. • Developing Knowledge Center Module, http://citarum.org/knowledge_center/, using… Show more ICWRMIP (Integrated Citarum Water Resources Management Investment Program) Project. Develop Citarum Online Platform Portal and Procurement System also Knowledge Center Application for the Bappenas. • Developing web portal, base from the Drupal CMS, http://citarum.org, using PHP & MySQL. • Developing procurement system, http://procurement.citarum.org, using PHP & MySQL. • Developing Knowledge Center Module, http://citarum.org/knowledge_center/, using PHP & MySQL. • Configure Apache web server, MySQL Database, Cpanel on co location Server. • Configure A record (NS), MX Record for domain and mail server for http://citarum.org • Installation Server using Windows Server 2003 for Local Network, also configuring Local Area Network, Proxy Server at Client Side (BAPPENAS). Show less

• Developing "Sistem Informasi Pengukuhan Kawasan Hutan pada Direktorat Planologi Kehutanan, 2008", Using PHP & Oracle10g. • Installation and configure Web Server (IIS 7) for PHP on Windows server 2008. • Installation Oracle10g, Also installation ArcSDE 9 to load Spatial Data into Oracle10g. • Configure Debian Lenny for Office Server for Internet Gateway, Proxy servers, also configure LAN for internal office. • Developing Company website (www.waindo.co.id). Using… Show more • Developing "Sistem Informasi Pengukuhan Kawasan Hutan pada Direktorat Planologi Kehutanan, 2008", Using PHP & Oracle10g. • Installation and configure Web Server (IIS 7) for PHP on Windows server 2008. • Installation Oracle10g, Also installation ArcSDE 9 to load Spatial Data into Oracle10g. • Configure Debian Lenny for Office Server for Internet Gateway, Proxy servers, also configure LAN for internal office. • Developing Company website (www.waindo.co.id). Using PHP & MySQL. Show less

Master'S Degree, Information Technology

Master Thesis : The Design of a Business Continuity Plan in the Telecommunication Industry, Case Study: IT Business Support System PT. XYZ

Bachelor'S Degree, Information System

Undergraduate Thesis : The design of spatial information system for populations in the area of Jakarta (Case Study: Population Census Data.