Amir Rachman Email & Phone Number

Banten, Indonesia

Jakarta, Jakarta, Indonesia

- Leading Crisis Management during Productions issues, in charge for creating SOP for On Duty Managers, so incident can be solved quickly.- Managing 4 Department as People Manager with 44 Team member, 4 Department are supporting a retails service (Merchant & Channel), Monitoring 24x7 and for Partner Integration.- Strengthen the SOP and Procedure for New.

Jakarta Metropolitan Area

- Managing DevOps and Production Support Team in Squad Model- Managing Delivery Pipeline for Jenius Apps- Managing Cloud Environment for Jenius Infrastructure (AWS & Alibaba)- Supporting End to End Services from Delivery into Operations

Greater Jakarta Area, Indonesia

• Work as a Lead for Production Support Team & DevOps in Agile Term
• People Management (Lead, Guide, Supervise) for Operational Activity and Service Improvement for Jenius (One of Key for Bank BTPN Product)
• Ensure IT Service availability 99% running with monitor service, create an alert for any service interruption, providing the feedback to the developer for better improvement for every performance of microservices
• Work as a Technical Leader to give recommendation related… Show more
• Work as a Technical Leader to give recommendation related complaint handling to Customer Care, Service Quality Assurance and Business Operations.
• Supporting Openshift Platform, Jenkins.

Greater Jakarta Area, Indonesia

• Management Perspective
• Managing 11 People in shift, to work as a Technical Support.
• Manage and ensure for VAS Services are running properly and met KPI as agreed by Indosat
• Ensure Complaint Handling from customer are handle properly by L1 Team
• Do assessment and requirement Gathering from L1 and L2 for what they doing and prepare the documentation for SSP Surrounding System.
• Collaborate with Surrounding System Devices such as AIR, SDP, SAPC, UPCC to check for… Show more Management Perspective

• Working as a Technical Consultant for Indosat Ooredoo for several below projects
• CSG Interconnect Billing System 8.1 (Celuller, IDD and Content)
• CSG Interconnect Financial Manager
• CSG Automatic Reconciliation
• SAP Business Object

• Application Development for charging applications from third party (Content Provider) on Brazil(Vivo Participacoes, TIM Brasil, Claro, Oi) Telecommunications, using several technology (PHP, MySQL, Bash Shell)
• Development for Registration content on Egypt using API (SOAP, JSON).
• Requirement Gathering with business development team for applications that needs to be develop.
• Development USSD Menu Browser for several campaign on Local Telecom (Indonesia) for Indosat
• … Show more
• Testing all applications before deploy on live productions servers. Show less

Greater Jakarta Area, Indonesia

• Manage Services for Hutchinson 3 Indonesia
• Application Development for operations enhancement using below technology. PHP, Oracle 10G, MySQL, Web Services (SOAP and Rest), XML
• Application Development for Reporting Tools using PHP and Oracle.
• Incharge for operations level for Monitoring, Troubleshooting, execute Change Request for several applications, such as: * Clarity provisioning system (To communicate between BSS and OSS such as IN, HLR, RIM) *… Show.
• Incharge for operations level for Monitoring, Troubleshooting, execute Change Request for several applications, such as: * Clarity provisioning system (To communicate between BSS and OSS such as IN, HLR, RIM) * Crestel.
• Responsible for any Trouble Ticket and Service Request related Broadband Services and Blackberry Services.

INTEC Singl.eView Billing Telecom Managed Services for Hutchinson 3 Indonesia.Application Development for Operations Management System for H3I Indonesia with PHP (Codeigniter), MySQL, Oracle, SOAP.

• Develop VAS Tools with PHP and Oracle 10G for Internal Team.
• Maintain all VAS Application such as Prepaid Registration, Top up, Blackberry and Mobile broadband, Provisioning agent also Third party service such as HLR, RIM, IN.
• Troubleshooting VAS Application also Middleware application, Solving issue (Trouble Ticket or Service Request) from Customer Service for subscriber problem.
• Coordinate with Service Delivery and UAT Team if there is new… Show more
• Coordinate with Service Delivery and UAT Team if there is new requirement that deploy on Production servers.
• Optimizing and tuning application for better performance.

• Application Development for Monitoring tools using PHP and Oracle10g.
• Assist VAS Engineer for troubleshooting on VAS Application.
• Generate daily report TPS for Prepaid Registration, E Top Up, Voucher Top Up, Voice BFT on INTEC and Geneva, IN BFT, Unbarring, PRBT.
• Monitoring VAS Application (Services and Traffic from SMSC to OCS), such as Top up Services, Prepaid Registration, Blackberry and Mobile Broadband, Provisioning Services, Middleware… Show more
• Monitoring VAS Application (Services and Traffic from SMSC to OCS), such as Top up Services, Prepaid Registration, Blackberry and Mobile Broadband, Provisioning Services, Middleware Application.
• Monitoring Real Time Traffic from Network Element (IN, GGSN, SMSC) such as Voice Services and Traffic, SMS Services and Traffic (FDA and RTCG), GPRS Services and Traffic.

• ICWRMIP (Integrated Citarum Water Resources Management Investment Program) Project. Develop Citarum Online Platform Portal and Procurement System also Knowledge Center Application for the Bappenas.
• Developing web portal, base from the Drupal CMS, http://citarum.org, using PHP & MySQL.
• Developing procurement system, http://procurement.citarum.org, using PHP & MySQL.
• Developing Knowledge Center Module, http://citarum.org/knowledge_center/, using… Show more ICWRMIP (Integrated Citarum Water Resources Management Investment Program) Project. Develop Citarum Online Platform Portal and.
• Developing Knowledge Center Module, http://citarum.org/knowledge_center/, using PHP & MySQL.
• Configure Apache web server, MySQL Database, Cpanel on co location Server.

• Developing "Sistem Informasi Pengukuhan Kawasan Hutan pada Direktorat Planologi Kehutanan, 2008", Using PHP & Oracle10g.
• Installation and configure Web Server (IIS 7) for PHP on Windows server 2008.
• Installation Oracle10g, Also installation ArcSDE 9 to load Spatial Data into Oracle10g.
• Configure Debian Lenny for Office Server for Internet Gateway, Proxy servers, also configure LAN for internal office.
• Developing Company website (www.waindo.co.id). Using… Show more
• Developing Company website (www.waindo.co.id). Using PHP & MySQL. Show less

Master'S Degree, Information Technology

Master Thesis : The Design of a Business Continuity Plan in the Telecommunication Industry, Case Study: IT Business Support System PT. XYZ

Bachelor'S Degree, Information System

Undergraduate Thesis : The design of spatial information system for populations in the area of Jakarta (Case Study: Population Census Data.